Conflict Resolution & Mediation

The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. "What an asshole!" How many times have you said that about someone at work? You're not...

Once you realize the potential for change, the book's simple steps, examples, and scripts explain how to right even the most hopeless situations....

SOUNDVIEW BUSINESS BOOK OF THE YEAR Control freaks. Narcissists. Slackers. Cynics. Difficult people are the worst part of a manager's job. This book turns this seemingly difficult chore into a straight-forward process that gently, yet effectively, improves behaviors. It all begins with...

Experience the Power of Charismatic Leadership—Narrated by author John C. Maxwell! Is charisma essential for every leader? Absolutely. At its core, leadership is influence—nothing more, nothing less. And to influence others effectively, you must connect with them. In The Charismatic Leader...

New from the Arbinger Institute, the authors of the bestselling Leadership and Self-Deception, comes an updated edition of its transformative work on conflict resolution.

Unlock the power of healing and resilience—Soul Leadership equips leaders to transform trauma into strength, creating healthier organizations and communities through practical strategies rooted in science and spiritual wisdom.

We're trying to get something done that really matters to us....

Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently....

Spanning world civilizations, synthesizing dozens of political, philosophical, and religious texts and thousands of years of violent conflict, The 33 Strategies of War is a comprehensive guide to the subtle social games of everyday life, informed by the most ingenious and effective military...

Number-one internationally best-selling author Thomas Erikson shows listeners how to identify and avoid the psychopaths around them. Charming, charismatic, and delightful or manipulative, self-serving, and cunning? Psychopaths are both and that’s exactly what makes them dangerous. Best-selling...

Carol Juergenen Sheets and Allan J. Katz have created a workbook/roadmap for rebuilding relationships damaged by sexual addiction and other forms of infidelity.

Bestselling author Charles Feltman updates his business classic, The Thin Book of Trust, with new resources and tools to build trust in the post-pandemic world.

In this new edition, updates have been made to 30 percent of the audiobook that delves into the fresh challenges inherent in today's workplace, including new stories and case examples, as well as an entire additional chapter with a focus on humble inquiry in the context of remote and hybrid work.

How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a...

In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers and provides strategies tailored to dealing constructively with each one....

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive....

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves....

Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations....

You loved John Maxwell's best-selling Winning with People, and now you're ready for some specific action steps to build on the knowledge you gained. 25 Ways to Win With People has just what you need! This complementary companion to the full-length book is ideal for a quick refresher course on...

From the authors of Leadership and Self-Deception comes a new edition of this best seller that has been thoroughly revised to more effectively address the diversity, equity, and inclusion challenges that plague our communities and hinder our organizations....

The author of the world’s best-selling book on negotiation draws on his nearly fifty years of experience and knowledge grappling with the world’s toughest conflicts to offer a way out of the seemingly impossible problems of our time. Conflict is increasing everywhere, threatening everything...

101 Tough Conversations to Have with Employees provides guidance for managers on how to broach uncomfortable conversations across a wide range of issues. Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of...

Leadership guru John C. Maxwell and his friend Jim Dornan share their straightforward, effective way for making an impact on the world: make an impact on individual people. How? Through influence. How to Influence People will empower you on your journey to becoming a potent and positive...

¡Sí, de acuerdo! ofrece una estrategia comprobada, paso a paso, para llegar a acuerdos aceptables entre las partes en cada tipo de conflicto....

The best things in life are on the other side of difficult conversations. This means that your quality of life is going to be determined by how you handle conflict, both within yourself and with others.

Unlock the power of healing and resilience—Soul Leadership equips leaders to transform trauma into strength, creating healthier organizations and communities through practical strategies rooted in science and spiritual wisdom.

Most investors chase headlines, trends, and short-term gains. Strategic investors build wealth by understanding the economic forces that actually drive long-term success. The Strategic Investor shows you how to think like a business economist instead of a market gambler. Rather than reacting to price swings and financial noise, this book teaches you how to evaluate real businesses, identify durable competitive advantages, understand incentives, recognize market cycles, and position your portfolio for steady compounding over time.

How to Win Friends and Influence People contains 100% time-tested, rock-solid advice that has inspired millions for nearly a century, leading scores of now-successful people up the ladder of success in both business careers and personal relationships.

Reading What Your Workplace Is Really Telling You Quiet Signals at Work applies a nervous system framework to the context where you spend most of your waking life, revealing the dynamics that run beneath every meeting, every email, every interaction with your boss, your colleagues, and your team. Inside you'll find: Why the meeting is a nervous system event, and why the 2pm Tuesday meeting produces different outcomes from the 9:30am Monday one, regardless of the agenda. How your boss's state sets the regulatory weather for the entire team, and what it costs you to monitor that weather all ...

For ages, philosophers, self-help gurus, religious teachers, and artists have been discussing the power of affirmations. René Descartes said, “I think, therefore I Am”. Moses in answering the Pharaoh’s question as to who sent him said, “I Am”. Even the rap artist Eminem said, “I Am whatever you say I Am, if I wasn’t why would I say I Am.” The question then looms, if positive affirmations work so well, then why isn’t everyone using them to excel in their lives? The simple answer is, that they don’t feel like their affirmations work.