Policy & Administration

Number one New York Times best seller In Being Mortal, best-selling author Atul Gawande tackles the hardest challenge of his profession: how medicine can not only improve life but also the process of its ending Medicine has triumphed in modern times, transforming birth, injury, and infectious...

In a tour de force of historical reportage, Timothy Egan’s National Book Award–winning story rescues an iconic chapter of American history from the shadows. The dust storms that terrorized the High Plains in the darkest years of the Depression were like nothing ever seen before or since...

The New York Times bestselling author of Being Mortal and Complications reveals the surprising power of the ordinary checklist We live in a world of great and increasing complexity, where even the most expert professionals struggle to master the tasks they face. Longer training, ever more...

Whether a person has Alzheimer disease or another form of dementia, he or she will face a host of problems. The 36-Hour Day will help family members and caregivers address these challenges and simultaneously cope with their own emotions and needs....

NEW YORK TIMES BESTSELLER The award-winning book that inspired an Apple Original series from Apple TV+ A landmark investigation of patient deaths at a New Orleans hospital ravaged by Hurricane Katrina—and the suspenseful portrayal of the quest for truth and justice—from a Pulitzer...

In Unfair Care, renowned healthcare innovator and top-of-his-profession dentist Dr. Bryan Laskin exposes a truth most patients never find out: the system is built to serve institutions, not you. The result? Overcharges, confusion, and a feeling that you’re always one step behind.

And the Band Played On is both a tribute to these heroic people and a stinging indictment of the institutions that failed the nation so badly....

In Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference, physician scientists Stephen Trzeciak and Anthony Mazzarelli uncover the eye-opening data that compassion could be a wonder drug for the 21st century....

One of America's top doctors reveals how AI will empower physicians and revolutionize patient care....

A New York Times bestseller A Washington Post Notable Book Named a Best Book of the Year by The Wall Street Journal and NPR "This book will serve as the definitive guide to the past and future of health care in America.”—Siddhartha Mukherjee, Pulitzer Prize-winning author of The...

Surgeons and health care professionals are trained to fix the human body, but they are poorly prepared for the nonclinical realities that accompany their careers—complications, harsh criticism, difficult personalities, leadership failures, and the silent weight of moral injury.

If I Betray These Words profiles clinicians across the country who are tough, resourceful, and resilient, but feel trapped between the patient-first values of their Hippocratic oath and the business imperatives of a broken healthcare system.

A physician reveals how right-wing backlash policies have mortal consequences -- even for the white voters they promise to help Named one of the most anticipated books of 2019 by Esquire and the Boston Globe In the era of Donald Trump, many lower- and middle-class white Americans are drawn to...

In Shock is a riveting first-hand account from a young critical care physician, who in the passage of a moment is transfigured into a dying patient....

From a Pulitzer Prize-winning historian comes a riveting history of New York's iconic public hospital that charts the turbulent rise of American medicine. Bellevue Hospital, on New York City's East Side, occupies a colorful and horrifying place in the public imagination: a den of mangled crime...

Written by Thomas Lee, Chief Medical Officer at Press Ganey, Social Capital in Healthcare describes a new and powerful framework for improving healthcare.

PULITZER PRIZE FINALIST "A stunning exposé of why Black people in our society 'live sicker and die quicker'—an eye-opening game changer."—Oprah Daily From an award-winning writer at the New York Times Magazine and a contributor to the 1619 Project comes a landmark book that tells the...

In the spirit of Oliver Sacks and the inspiration for the NBC drama New Amsterdam, this intensely involving memoir from a Medical Director of Bellevue Hospital looks poignantly at patients' lives and highlights the complex mind-body connection. Using the plights of twelve very different...

Author Cory Franklin, MD, who headed the hospital's intensive care unit from the 1970s through the 1990s, shares his most unique and bizarre experiences....

Hypomania, a genetically based mild form of mania, endows many of us with unusual energy, creativity, enthusiasm, and a propensity for taking risks. America has an extraordinarily high number of hypomanics - grandiose types who leap on every wacky idea that occurs to them....

Physicians lead. It's an integral part of what they do. They lead patients, they lead healthcare teams, they lead colleagues, departments, and organizations. But most doctors receive very little training in leadership.

In this book, psychotherapist and business coach Lynn Grodzki acts as your personal business coach and shows you how to build an ideal private practice - one that is both highly profitable and personally satisfying....

San Francisco's Laguna Honda Hospital is the last almshouse in the country, a descendant of the Hôtel-Dieu (God's hotel) that cared for the sick in the Middle Ages....

Service Fanatics reveals the strategies and tactics the Cleveland Clinic applied to become one of today's leading patient-experience healthcare organizations - methods that seamlessly translate to any business seeking to improve its customer experience....

Reduced life expectancy, worsening health outcomes, health inequity, and declining health-care options - these are now realities for most Americans. However, in a country of more than 325 million people, addressing everyone's issues is challenging....

As a busy surgeon who has worked in many of the best hospitals in the nation, he can testify to the amazing power of modern medicine to cure. But he's also been a witness to a medical culture that routinely leaves surgical sponges inside patients, amputates the wrong limbs, and overdoses children because of sloppy handwriting. Over the last ten years, neither error rates nor costs have come down, despite scientific progress and efforts to curb expenses. To patients, the healthcare system is a black box.

A World Class Transformation On August 16, 2018, NYU Langone Health captured the attention of the medical world with the surprise announcement that all current and new medical school students would receive full tuition scholarships. That bold move is yet another giant step in the transformation of NYU Langone Health from a faded and money losing medical institution to an innovative world class institution with a highly regarded hospital, medical school, and research program. How did NYU Langone go from mediocrity to global leadership in less than a decade? In World Class, internationally ...

Most healthcare practices are clinical businesses. They deliver excellent care but run their operations on tribal knowledge, informal processes, and the owner's personal bandwidth. They generate income but not enterprise value. They grow by adding providers but not by building systems. And when the owner steps back, the organization stumbles—because it was never designed to operate without them. THE PRACTICE MANAGEMENT BLUEPRINT is the operating manual that changes this. It is the complete ten-domain framework for running a high-performing healthcare practice as an enterprise—an ...

Your revenue cycle is either building enterprise value or quietly destroying it. There is no neutral. Every healthcare organization leaks revenue — through denied claims nobody appeals, underpayments nobody catches, coding gaps nobody measures, and patient balances nobody collects. For most practices, that leakage runs between $400,000 and $1,000,000 per $5 million in charges. Every year. Exposed but unaddressed. THE REVENUE BLUEPRINT is the definitive operational playbook for healthcare practice owners and C-suite executives who refuse to leave earned revenue on the table. Whether you ...

The most expensive room in your practice is not the operating suite. It is the front desk. Every year, the average healthcare practice leaks $300,000 to $500,000 in revenue through front office failures that nobody tracks: copays that are never collected, registration errors that trigger claim denials, no-shows that leave appointment slots permanently empty, and patient experiences so frustrating that patients leave and never return. The money was earned. It was owed. It simply was not protected. THE FRONT OFFICE BLUEPRINT is the complete operational playbook for the healthcare teams ...

In a world forever changed by COVID-19, understanding the pandemic's impact is crucial. This book delves into the science, societal shifts, and lasting effects of a once-in-a-century event. Discover why COVID-19 was different, and explore the virus's structure, transmission, and the global response. - Learn about the science behind SARS-CoV-2 and its zoonotic origins. - Understand the global response, from early warnings to public health measures. - Explore vaccine development, medical advances, and the strain on healthcare systems. - Examine the social and economic impact, including remote...

Organizations have invested $30–40 billion in AI. According to MIT (2025), 95% produced no measurable return. Only 5% made it into daily workflows. If you're reading this, you're trying not to become that statistic—or you already are. The problem isn't bad technology. Most AI failures don't begin at scale. They begin during pilots, when early success builds confidence without revealing risks that surface once AI enters real workflows and decisions under pressure.

Ab 2030 droht eine komplette Überlastung unseres Gesundheitssystems und ein gravierender Sozialkollaps. Deshalb braucht Deutschland eine dringende Neuorientierung: Weg von der teuren Pille und hin zu Vorbeugung, Prävention, Gesundheitsvorsorge und Gesundheitskompetenz. Prof. Dr. Ingo Froböse legt mit dem Journalisten Stefan Sauerzapf den Finger provokant in diese Wunde und zeigt zugleich Lösungen und Strategien auf der gesellschaftspolitischen, aber auch auf der individuellen Ebene jedes einzelnen Bürgers auf, die allesamt aus der Misere führen könnten.

Medical professionals are among the highest-sued people in the most litigious country in the world, which means if that string of letters behind your name includes a “D,” you’ve got a big target on your back. It’s usually not a matter of if you’ll find yourself at the wrong end of a lawsuit, but when. What’s worse, although for everyone else, a settlement means the end of the matter, that’s not so for you.

In Why Are Health Disparities Everyone's Problem? Dr. Lisa Cooper shows how we can work together to eliminate the injustices that plague our health care system and society. The book follows Cooper's journey from her childhood in Liberia, West Africa, to her thirty-year career working first as a clinician and then as a health equity researcher at Johns Hopkins University. Drawing on her experiences, it explores how differences in communication and the quality of relationships affect health outcomes.