How to Manage Difficult People

Proven Strategies for Dealing with Challenging Behaviour at Work

Dealing with difficult people—from awkward customers at work to irritating neighbors at home—is a challenge many people face on a day-to-day basis. This book will show you how to:

• Defuse and deal with difficult customers, both on the phone and face-to-face.
• Manage problems with colleagues in the workplace, including a manipulative boss.
• Handle difficult day-to-day interactions with any people we come into contact anywhere.
• Identify and manage behaviors that can turn a person into a "problem".
• Improve necessary listening and communication skills.
• Increase self-confidence and develop rapport-building skills.

This book contains some proven techniques for managing yourself, as well as managing difficult people. If you gain a better understanding of yourself, build your confidence, and use these techniques, then you’ll make your life a whole lot easier.

©2000, 2014 Alan Fairweather (P)2023 Alan Fairweather