Total Quality Management

Managing Employees

Some companies waste millions of dollars on team building, benchmarking, and other quality initiatives, while others save millions with the same initiatives. What makes the difference? Total Quality Management. Employee involvement works, but only as a way of running a business—not as a short-term solution or an intriguing experiment. Integrating initiatives into a systematic quality improvement process is powerful enough to change your "world" forever, producing a torrent of positive energy, enthusiasm, ideas, and improvements. If you want to know how today's most successful companies are getting the most from their quality initiatives, Total Quality Management: Managing Employees lays out the best practices for you to put to work—today.

©1996 Stephen George (P)1996 Phoenix Books, Inc.

Great book

What made the experience of listening to Total Quality Management the most enjoyable?

Enjoyed listening to the different areas of quality management as I embark on my own journey.

Have you listened to any of Lloyd Bochner’s other performances before? How does this one compare?

No, enjoyable to listen to.

Was there a moment in the book that particularly moved you?

The entire book was great. It's definitely a great addition to my library. There's not one moment, there were many moments.