Today’s callers: Rebecca from Australia wants to make her small-batch spirits stand out in a crowded market. Then, Sri from England wonders how to balance commercial and humanitarian interests for her heated mats. And John from Pennsylvania hopes to reach younger customers with his Italian wines despite declining alcohol consumption.

Plus, Steve talks about the evolving role of robots in food service—and how he hopes to find his next rocketship in a fresh take on the sandwich shop.

Thank you to the founders of Streaky Bay Distillers, Mat Zero, and Cantina Di Rosina for being a part of our show.

If you’d like to be featured on a future Advice Line episode—where Guy and former show guests take questions from early-stage founders—leave us a one-minute message that tells us about your business and a specific question you’d like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298.

And be sure to listen to Chipotle’s founding story as told by Steve on the show in 2017.

This episode was produced by Chris Maccini with music by Ramtin Arablouei. It was edited by John Isabella. Our audio engineer was Robert Rodriguez.

You can follow HIBT on X & Instagram and sign up for Guy's free newsletter at guyraz.com and on Substack.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

A lot of founders spend their lives chasing one big idea.

Antonio Swad had two.

The first? Migrating chicken wings from the Happy Hour buffet to the center of the plate.

The second? Building a pizza business that catered to a very specific demographic: Latinos.

That first idea became Wingstop, a deep-fried wing concept that grew to 3,000 stores.

The second became Pizza Patron, a franchise that rewarded customers for ordering in Spanish, and let them pay in pesos.

This is the story of how Antonio got there.

He was a kid from Columbus, Ohio, working at a steakhouse straight out of high school…who eventually saw two big opportunities where no one else did.

Wingstop was the breakout idea, but just as it was exploding, Antonio made a surprising decision. He sold the company.

A $22 million deal.

Only…the money did not materialize.

What follows is one of the most surprising—and cautionary—tales we’ve told on this show: a single word buried in a contract that cost millions…and the moment Antonio realized he might never see the money he’d been promised.

This episode is about instinct, risk, conviction—and why sometimes…your biggest success can lead to your biggest mistake.

What you’ll learn:

• Why simplicity can beat variety in building scalable restaurants
• The power—and peril—of franchising as a growth engine
• How identifying an underserved customer segment can unlock explosive growth
• Why your hero product isn’t always what you think it is (hint: it’s not the chicken)
• How one word in a contract can cost millions

Timestamps:

• 00:09:11 – Fired from bartending for being “too intense”
• 00:14:26 – Starting a pizza shop in Dallas with $11,000
• 00:18:41 – Discovering an underserved customer base, and the power of word-of-mouth
• 00:23:07 – Why franchising can be the ultimate scaling strategy
• 00:24:09 – How Antonio realized wings could be a massive business
• 00:36:37 – A bend in the road: Why the first Wingstop struggled
• 00:50:29 – A bizarre vision at a football game: What if this stadium were full of chickens?
• 01:07:09 – The $22M purchase… the missing $12M, and suing to get his money
• 01:20:09 – Living in the moment post Pizza Patron and Wingstop

This episode was produced by Sam Paulson with music by Ramtin Arablouei. It was edited by Neva Grant with research help from Olivia Rockman. Our engineers were Patrick Murray and Jimmy Keeley.

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See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Today’s callers: Michelle from California assesses the trade offs of accepting outside investment to scale her organic granola brand. Then, Gloria from Connecticut wonders how to overcome stigma and get more people talking about her pelvic floor therapy device. And Eric from Australia evaluates new markets for his maple-based sports nutrition products.

Plus, Dan and Angie’s take on why even the busiest entrepreneur should find time to turn off their phone at the dinner table...

Thank you to the founders of Nana Joes Granola, Elidah, and mapleROO for being a part of our show.

If you’d like to be featured on a future Advice Line episode—where Guy and former show guests take questions from early-stage founders—leave us a one-minute message that tells us about your business and a specific question you’d like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298.

And be sure to listen to BOOMCHICKAPOP’S founding story as told by Angie and Dan on the show in 2019.

This episode was produced by Noor Gill with music by Ramtin Arablouei. It was edited by John Isabella. Our audio engineer was Cena Loffredo.

You can follow HIBT on X & Instagram and sign up for Guy's free newsletter at guyraz.com and on Substack.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.