That Super Show Podcast Por Neil Benson & Sarah Penn arte de portada

That Super Show

That Super Show

De: Neil Benson & Sarah Penn
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That Super Show brings you the latest news, insights and industry interviews to help Australian superannuation professionals improve retirement outcomes for Australians. Hosted by Sarah Penn, CEO of Mayflower Consulting, and Neil Benson, CEO of Superware.Copyright 2026 Neil Benson & Sarah Penn Economía Finanzas Personales Gestión Gestión y Liderazgo Política y Gobierno
Episodios
  • Measuring retirement outcomes with Anthony Saliba

    Measuring retirement outcomes with Anthony Saliba
    Mar 30 2026
    #22. Co-hosts Sarah Penn and Neil Benson chat with Anthony Saliba, Partner at Deloitte Actuarial Consulting. We cover:Retirement income measurement challenge: Determining if retirement income solutions are working is complex, especially with new best practice principles released by Treasury.Best practice principles explained: Treasury’s principles aim to guide trustees in supporting retirees, but are non-binding and allow for flexibility and market-driven solutions.Principles-based vs. prescriptive rules: The industry favours a principles-based approach; there is ongoing discussion about whether these guidelines will eventually become enforceable standards.Realities for smaller funds: Some super funds may decide to exit members into specialist retirement funds rather than investing heavily in retirement offerings for a small retiree base.Complexity for members: Switching from accumulation to retirement products and navigating financial advice, age pension eligibility, and new lifetime income products creates challenges, especially for those without access to personal advice.Emphasis on member confidence: Leading funds invest in digital tools and education to improve member confidence and provide support beyond traditional advice models.Measuring outcomes: Funds should use objective, evidence-based data to evaluate retirement strategies and avoid “marking their own homework.”Personalisation and cohorts: True hyper-personalisation is aspirational; most funds cohort members by life stage and balance, with some moving toward more nuanced demographic analysis.Data access limitations: Lack of access to data like home ownership and marital status hampers more tailored solutions; innovative tools to gather member data can help bridge this gap.Regulatory barriers to engagement: Strict personal advice laws prevent funds from using member data for targeted communications and are seen as a roadblock to better member engagement.Drawdown patterns: Most retirees draw the minimum required, sometimes due to uncertainty or default settings; there are calls to encourage greater, more sustainable drawdowns early in retirement.Missed opportunities: Members often pay unnecessary tax or miss out on age pension entitlements simply by not taking key actions (like moving to drawdown phase or promptly applying for the pension).Annuities and product innovation: Lifetime income products can help manage longevity risk but suffer from low uptake; the industry is seeing product innovation and working toward better “solution” messaging.Asset-rich, income-poor issue: The system facilitates cases where people use super to increase home equity and then qualify for age pension; potential for equity release products and need for policy refinement.Key takeaway for trustees: Always use an evidence-based, objective approach when measuring outcomes and designing solutions, and clearly communicate trade-offs to help members make informed decisions.That Super ShowVisit That Super Show website and become a newsletter subscriberFollow That Super Show on LinkedInFollow That Super Show on YouTubeFollow That Super Show Shorts on YouTubeEmail That Super ShowSarah Penn, CEO of Mayflower ConsultingConnect with Sarah on LinkedInFollow Mayflower Consulting on LinkedInVisit Mayflower Consulting's websiteNeil Benson, Founder of NovagenticConnect with Neil on LinkedInFollow Novagentic on LinkedInVisit Novagentic website
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    43 m
  • Competitive Flows and Adviser Influence: Dissecting Australia’s Super Landscape with David Bell

    Competitive Flows and Adviser Influence: Dissecting Australia’s Super Landscape with David Bell
    Mar 23 2026
    #21. Co-hosts Sarah Penn and Neil Benson host David Bell, Executive Director at Conexus Institute. We cover:Industry growth: Superannuation assets grew by 12% last year, mostly from strong investment returns. Four funds are now “mega funds” with over $200 billion AUM.Mergers and consolidation: Fund mergers continue to shape the sector. Aware’s merger with TelstraSuper tipped it into mega fund status.Flow dynamics: Natural flows (member contributions) are steady, but competitive flows are increasingly advisor-led with platforms gaining pace.Advisor-driven switching: More than half of asset switches are now influenced by advisers, with platforms offering efficiency and adviser-friendly features.Marketing spend: Funds increased marketing by 10%, but there's little evidence it’s driving competitive inflows. Most spend is defensive—trying to stem outflows.Retirement focus: Demographics highlight 40% of assets held by members 55+. Funds are investing in retirement products and guidance, but competitive barriers remain for retaining members approaching retirement.SMSF trends: SMSFs are seeing net growth and most are established without a formal adviser. But there’s also a flow back as members tire of administration.Future landscape: The sector is heading for more mega funds and continued consolidation. Launching new funds is possible, but achieving scale remains a decades-long effort.Key takeaway: Sector priorities are shifting towards retirement, adviser functionality, and efficiency—but core flows, consolidation, and operational differentiation remain fundamental for fund leaders.Bonus: Blame marketing? Absolutely!That Super ShowVisit That Super Show website and become a newsletter subscriberFollow That Super Show on LinkedInFollow That Super Show on YouTubeFollow That Super Show Shorts on YouTubeEmail That Super ShowSarah Penn, CEO of Mayflower ConsultingConnect with Sarah on LinkedInFollow Mayflower Consulting on LinkedInVisit Mayflower Consulting's websiteNeil Benson, Founder of NovagenticConnect with Neil on LinkedInFollow Novagentic on LinkedInVisit Novagentic websiteMentioned in this episode:Mayflower Consulting This episode is brought to you by Mayflower Consulting. If your product team is capable, stretched, and the important structural work keeps getting pushed, that's where we come in. We embed with your team, get the work done, and leave you more capable.Mayflower Consulting
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    45 m
  • Navigating Death Benefit Claims: Modernising Estate Management in Superannuation

    Navigating Death Benefit Claims: Modernising Estate Management in Superannuation
    Mar 2 2026

    #20. Sarah flies solo! And discusses death benefit claims and deceased estates with Ben Darlow and Sarah Poole from EstateXchange. We cover:

    1. The death benefit challenge: Processing death benefit claims is often complex, manual, and paper-heavy, despite the growing need for efficiency as $5.4 trillion in wealth transfers between generations.
    2. Executors’ reality: Families face interacting with up to 37 organisations after a death, making estate administration overwhelming and inefficient.
    3. Why processes haven’t modernised: Death claims processes have seen historic underinvestment, lack of regulation, and minimal focus compared to other fund interactions.
    4. Reframing the process: Super funds should consider their role as just one of many organisations grieving families deal with, adjusting expectations around paperwork and timelines accordingly.
    5. Triage and risk: Funds can streamline basic claims by adopting triage methods, applying more rigour only where needed, and embracing technology to reduce repetitive low-value tasks.
    6. Reporting pitfalls: Many organisations’ reporting paints an overly optimistic picture; meaningful reporting requires standardised data and clear lead/lag indicators, plus a culture that welcomes surfacing issues.
    7. Fraud as an emerging risk: As more processes move online, the risk of fraud in deceased estates is rising, with up to 9% of consumers encountering actual fraud and 17% experiencing near misses.
    8. Looking forward: The future may include digital vaults, seamless handover to executors, faster probate, and platforms that free up locked assets, helping families and the economy.

    Want to get in touch or learn more about EstateXchange?

    Sarah Poole - https://www.linkedin.com/in/sarah-poole1/

    Ben Darlow - https://www.linkedin.com/in/ben-darlow-1162862b4/

    That Super Show is brought to you by Mayflower Consulting — helping fund managers, platforms and super funds build faster, smarter product teams. Find out more at mayflower.com.au. And if you're not already a subscriber, join 450+ finserv product professionals reading #SSFPP every week here.
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    34 m
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