212° Service

The 10 Rules for Creating a Service Culture

By: Mac Anderson

Narrated by: Derek Shetterly

At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great.

The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree. Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet.

There are many books written about service; however, our goal in this audiobook is to keep it simple. 212 Service presents 10 simple but engaging rules of service that can be listened to by every member of your team in less than 30 minutes. 212 Service is written with real-life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry.

Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes.

©2011 Mac Anderson (P)2013 Gildan Media LLC

information needed to become a great leader

this was an easy read packed very usable information. gave me a better insight on what it is to become a leader.

Great Book

Loved this book, short, sweet and concise. Lots of other books cited throughout so looking forward to buying those as well.

Excellent

This audiobook is a Great listen for anyone looking to take customer service to next level !

Great content

Easy to listen to with great useable advice. There is content you can use today.

Short, but Mighty

This books is a little more than an hour long. 10 solid rules to great customer service and culture building. I enjoyed it...