5-Star School: How to Create 5-Star Communication in the Salon Between Customers and Staff

By: Jeff Grissler, Eric Ryant

Narrated by: Virtual Voice

Every successful salon owner understands that top-notch service is critical to business profitability and longevity. In this new edition of Ready, Set, Go! Beauty Book series, we show you how to differentiate your business by providing 5-star service. We help you understand the fundamentals and true meaning of customer service – what customers want, deserve and expect – and how to win customer loyalty by delivering the ultimate customer experience.

• It Starts with the Greeting
• It Continues Throughout the Visit
• Salon Talk
• Dealing With and Resolving Conflict
• How to Say No

In today’s highly competitive salon and spa marketplace, a business needs more than excellent products, good technical service, efficient procedures, and competitive prices to give the ultimate 5-star experience. It also needs to connect with its customers through authentic, human-to-human interactions that satisfy not only their practical needs, but their emotional wants as well. We never said that owning your own salon/spa business would be easy, but let us take you on a 5-star journey that will set your salon business apart from all the salons in your area.

Do you have dreams of owning a more successful retail beauty salon? Then you must check out The Salon Owners Guide to Wealth or The Start-up Guide for Opening, Remodeling & Running a Successful Beauty Salon by three time Bestselling Beauty Authors Jeff Grissler and Eric Ryant which will set you on a path that will lead you and your salon to financial success.