Building a Smart Customer Service System with AI

From Chatbots to Personalized Support

By: Deacon John O'Maley

Narrated by: Gerald Seguin

Unlock the future of customer service with AI. Building a Smart Customer Service System with AI: From Chatbots to Personalized Support is a comprehensive guide that shows businesses how to leverage artificial intelligence to transform their customer support operations.

Written by John O’Maley—a leader with military precision and corporate expertise—this book demystifies AI tools like chatbots, GPT-powered assistants, Zendesk, Salesforce Einstein, and Intercom’s Fin. Listeners will discover how AI can automate repetitive tasks, deliver personalized customer experiences, improve satisfaction, and cut operational costs. Through current case studies and real-world examples, the author illustrates what’s working for companies today and provides a step-by-step framework for successful AI implementation.

This easy-to-listen-to book balances high-level strategic insight with practical how-tos, making it ideal for business owners, customer service managers, and developers alike. It also tackles important ethical considerations and best practices to ensure AI is used responsibly and effectively. Whether you’re looking to deploy your first chatbot or enhance an existing support center with AI, this book will equip you with the knowledge and confidence to build smart customer service systems that delight customers and drive growth. Embrace these insights to future-proof your support operations with AI-driven innovation and a truly customer-centric approach.

©2025 Deacon John O'Maley (P)2025 Deacon John O'Maley