Humanizing Revenue Cycle Management

A workbook with patient engagement strategies and tactics to improve patient experience and financial outcomes

By: April Wilson, Somlynn Rorie

Narrated by: Virtual Voice

Patient engagement is a strategy for designing quality health care services that are responsive to a patient’s needs and that empower them to play an active role in managing their health. Revenue cycle can no longer fall outside of that equation and must be intertwined holistically within the entire patient experience.This workbook was created for individuals working in the healthcare space, specifically in revenue cycle management (RCM) departments, as a go-to-guide for planning, implementing, and evaluating their RCM patient engagement processes. Filled with a combination of articles, valuable tips, and workbook exercises, this book is intended to help you understand your patients and build strategic patient engagement practices. Most of your patients genuinely want to pay their bills and maintain a good financial relationship with your organization — they just need a little assistance from your end. By understanding where your patients’ financial obstacles exist and helping them meet their financial obligations with ease and transparency, you can remedy some of their challenges, as well as cure many of the financial obstacles and hurdles your organization may be currently facing.