Managing Cloudized IT Environments

Professional Paper

By: Rania Al-Maghraby

Narrated by: Virtual Voice

With the increasing trend of adopting cloud technologies, IT departments, as IT service providers, are now virtualizing their environment to benefit from cloud promises. With this come challenges of how to adapt IT service management practices to preserve service levels and meet customer expectations and our commitments within the new environment. This paper explores how various ITSM processes can be applied to cloud IT environments, and what adjustments will need to be made to each process so that maximum benefit is gained from cloud offerings, while maintaining the business bottom line. We follow the service lifecycle phases as defined in ITIL framework, addressing each process individually, summarizing key points to adapt it to cloudization.