Phone Power

By: George Walther

Narrated by: George Walther

Finally...The essential guide to mastering telephone strategies for success!

PHONE POWER
Featuring the Author George Walther

In Business, we spend twice as much time using the telephone as we do handling mail, writing reports -- even attending meeting. Still, the phone is currently our most underdeveloped tool, and we pay less attention to our telephone strategies than to any other business skill. The result? The average businessperson wastes approximately six hours each week playing telephone tag, fending off unscreened callers, or trapped into rambling -- or dead-end -- conversations. In Phone Power, telecommunications wizard George Walther pinpoints the problems -- in both placing and receiving calls -- and tells you how to turn the phone into your most profitable ally. Pick up Phone Power and learn to:

End telephone tag
Get through and get you points across effectively
Polish your organization's image
Screen calls effectively and courteously
Power talk

From the switchboard operator to the President -- and all the sales, customer service, secretarial and accounting personnel in between -- everyone can enhance their organization's effectiveness by following these straightforward principle -- and plugging into the profit potential of your telephone.

Knowing Your Audience

This is a very basic phone skill tool and the examples and commentary are very sexist. This is reflective of a book I might have read in the early 80s. With the audio, it comes off even more dated. Nonetheless, there are useful tips here.