The Customer Success Economy

Why Every Aspect of Your Business Model Needs a Paradigm Shift

By: Nick Mehta, Allison Pickens, Maria Martinez - foreword

Narrated by: Chloe Cannon

If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate.

The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.

• Shows leaders how their digital implementations will make them more like Amazon
• Helps you deliver recurring revenue
• Shows you how to embrace customer retention
• Demonstrates the importance of "churning" less

Get that competitive advantage in the most relevant and important arena today - making and cultivating happy customers.

©2020 Gainsight, Inc. (P)2020 Gildan Media

Outstanding

Outstanding resource for Customer Success Executives! Great overall framework for all functions. Customer success and retention is everyone’s responsibility at a company and must be one of the CEO’s top imperatives. I particularly valued the deep review of the various types of customer health scorecards! Thank you Nick and Allison