The Improvement Guide

A Practical Approach to Enhancing Organizational Performance 2nd Edition

By: Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost

Narrated by: Al Kessel

This new edition of this best-selling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The audiobook presents a practical tool kit of ideas, examples, and applications.

©2009 Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost (P)2019 Gildan Media

Great

Superb. A must read for everyone serious about improving a process at work or home.

No accompanying PDF

This audiobook does not come with an accompanying PDF like other practical books. This leaves the listener to their imagination without any tables or figures to assist with understanding and applying the topics discussed. If you don't have the print book, you won't benefit from buying the audiobook alone.

if they include the PDF later on, this book would be rated 5 stars.