The Ins-N-Outs of In-N-Out Burger

The Inside Story of California's First Drive-Through and How it Became a Beloved Cultural Icon

By: Lynsi Snyder

Narrated by: Amanda Sanfilippo, Lynsi Snyder, Tim Tremaine, Jim Hodson

USA TODAY BESTSELLER | WALL STREET JOURNAL BESTSELLER

Includes live, archival audio footage documenting the eras of In-N-Out—perfect for In-N-Out superfans!

Discover the official story of In-N-Out Burger––how three generations have created a thriving, family-owned company, why its fans are so wildly loyal, and what led to its explosive growth and evolution into an iconic part of American culture––as told by In-N-Out Burger’s president, Lynsi Snyder.

When Lynsi Snyder’s grandparents founded In-N-Out Burger in 1948, they built it with a passion for quality and service that Lynsi embraced at a young age. After starting as a store associate at age seventeen, she then worked in other departments, gaining firsthand experience with almost every aspect of the family business until she became president in 2010. She has led the company through explosive growth—today, there are three-hundred-ninety-two stores and counting—and is deeply committed to the well-being of the In-N-Out Burger family.

For the first time, in honor of the company’s seventy-fifth anniversary, Lynsi is sharing behind-the-scenes stories, family photos, and info that only real insiders know. In The Ins-N-Outs of In-N-Out Burger, she will share

• her personal stories and experiences of growing up around the restaurant as it expanded and reflections from associates, one of whom was the very first associate at In-N-Out;
• why In-N-Out has focused on a limited menu for seventy-five years and will not franchise or go public;
• how her family’s belief in the gospel and her uncle’s “born-again” experience shaped their life and leadership at the company; and
• insider info such as secret menu items, how to speak In-N-Out, the connection between the company and car racing, and the history behind some favorite memorabilia.

This is the official story of In-N-Out Burger—how three generations have created a thriving, family-owned company, why its fans are so wildly loyal, and what led to its historic growth, expansions into new markets, and evolution into an iconic part of American culture—from someone who has been a part of the company her entire life.

Photos, the In-N-Out Burger “Not-So-Secret Secret Menu,” and more behind-the-scenes info are included in the audiobook companion PDF download.

An Incredible Family Legacy

Lynsi is an amazing leader that shares her heart and mission. The Snyder family story is both heartbreaking and inspiring. An archaic account of hard work, success, mistakes, tragedy, and redemption.

Amazing story

I was surprised and impressed with the level of transparency and openness off the family history. What an amazing story.

Just the beginning of the story.

I enjoyed the book. I learned a few things that I didn’t know about the company. The book truly impressed me how In-N-Out Burger truly cares about service and quality. The book does not dive deeply into the inner workings of the Snyder family The book tries to compact the story into a few pages. The book could’ve easily been introduced as the forward to a much larger project that could be a multivolume endeavor. I recommend reading it but think we need part 2, which Lindsay did allude to writing in the book. Hopefully more to come.

If you like the food you'll love the book

I've been around In and Out all my life and have friends in management there. After listening to the book it gives me a better understanding of why they are so loyal to the company.

Consistency

This is a very good book. The love for the associates a family. And the # 1 the customer.