The Power of Lean Process

Increase Profits, Delight Customers and Improve Your Company's Culture

By: Erik Young

Narrated by: Erik Young

Operations is at the core of service delivery and meeting Customer demands and is usually the first function startup companies create. As a company grows, however, management attention must focus on nonoperational areas, such as sales growth and finance, for good reason.

What I've experienced is that in many companies, focus does not always return to operations at the level a company needs for it to be successful. As a company grows rapidly, a failure to keep operations top of mind can sometimes can leave existing customers behind.

©2017 Erik Young (P)2020 Erik Young

Through, enjoyable to listen to, and helpful

Thorough – Erik Young’s book covers key Lean topics, such as Five S’s, PDCA, CPAS, and Fishbone Diagram.
Enjoyable to listen to - Erik speaks clearly and energetically. Relevant anecdotes and insightful quotes.
Helpful – the book is prepared for the practitioner. It effectively explains how to implement Lean processes in the workplace.