Total Quality Management Audiobook By Stephen George cover art

Total Quality Management

Customers and Products

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Total Quality Management

By: Stephen George
Narrated by: Lloyd Bochner
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More than ever, customer relations and engagement are key components of a company's success. Companies that are intent on tracking their customer's ever-changing requirements and improving their services know the best business management model begins with customer focus and ends with customer satisfaction.

Total Quality Management: Customers and Products explores how meeting customers' needs and complete satisfaction dictates a company's direction and actions. If you want to know how the most successful companies get the most from their quality initiatives, George and Weimerskirch lay out the best practices to put to work now.

©1997 Stephen George (P)1997 Phoenix Books, Inc. Customer Service Management & Leadership Marketing & Sales Management

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This book is a bit outdated deals with 1990s business management but it is a good start from this and for someone looking to going to quality management

A bit dated and long winded but good foundation

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Great content and easy listening. This us definitely going to be one of those books that I'll be listening to over and over again.

Very informative

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