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Turning Fragility Into Agility

The C-Suite Blueprint For Solving Service Delivery

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Turning Fragility Into Agility

By: Jeffrey Tefertiller
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The way we think about service delivery is broken and obsolete. This book discusses a new framework for the c-suite to improve service quality, performance, and the value for customers.

This is a short, easy-to-read book that will reshape how you think about service delivery. It is focused on minimizing outages and improving service quality, performance, and experience. Programming & Software Development
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