243: 3 Ways Pet Resorts Can Intentionally Invest in Their Staff

In this episode of the Overdog Podcast, we're digging into the staffing challenges that dog daycare and boarding businesses face—and more importantly, how to actually fix them. Fern brings on Ellen Ness of Rogue Mission, who’s been in the trenches of the pet care industry, from animal rescue to corporate operations. Together, they explore what it really takes to build a team that sticks around, performs better, and contributes to a calmer, more efficient facility. If you’ve ever felt like hiring and retaining staff is your biggest pain point, this conversation is for you.

But this isn’t just a gripe session—Ellen breaks down three powerful ways to invest in your team intentionally (and no, it’s not just about raising wages). From transforming your training systems to developing true leadership within your staff, this episode gives you a fresh perspective on creating a workplace where employees actually want to stay. It might challenge your assumptions a bit—but the kind of business you're trying to build demands it.