53: He Built a $7M Service Business… Then Franchised It (Here’s the Playbook)

Episode Summary

Ryan sits down with Evan Ritchie, founder of Coconut Cleaning, to break down how Coconut built a membership program (Coconut Club) that drives recurring revenue, boosts profits, and fuels referrals. Evan shares the evolution of their offer, what finally made it a “no-brainer,” and how they trained technicians to sell it consistently. They also talk franchising strategy, branding, and how Coconut uses reciprocity-based marketing to dominate local markets.