Agentic AI & the Future GBS Operating Model | Uli Erxleben (Hypatos)

How is Agentic AI transforming the GBS operating model?

In Episode 1 of GBS Rewired, I sit down with Uli Erxleben, CEO of Hypatos, to unpack what “Agentic GBS” really means, and how AI agents are reshaping enterprise operations.

We cover:

• The future operating model for Global Business Services
• Human-in-the-lead vs human-in-the-loop AI
• Redesigning people, process, and technology for Agentic AI
• Why most companies can’t yet prove AI ROI
• Why Agentic AI is different from RPA

If you’re exploring AI in enterprise operations, scaling automation, or modernizing your GBS model, this episode offers practical insight on where to start — and how to lead.

Learn more about Agentic Global Business Services with Hypatos.