An Inside Look at How Amazon Keeps Getting Faster

Over the past three years, Amazon has hit record-breaking delivery speeds—and our customers are loving it. Learn about one of the ways Amazon is innovating to bring faster delivery for all kinds of products in cities and rural communities alike. Doug Herrington sits down with Kandace Kapps, a Director in Same-Day Ops Integration, to explore how Amazon continues to get faster—and safer. They also discuss Kandace’s career path at Amazon—the importance of betting on yourself, practicing service-oriented leadership, and Amazon’s famed Treasure Truck.

Timestamps:

(00:00) – Why speed matters?

(01:59) – Kandace, what’s your Amazon story?

(03:37) – Kandace’s time as an Area Manager

(04:31) – Working for Amazon Robotics

(06:30) – Working for Treasure Truck aka “The Steak Truck”

(12:50) – Marshawn Lynch at the Treasure Truck

(13:55) – The Early Days of Amazon’s Same Day Network

(16:10) – Speed Records

(19:19) – It all comes together for customers

(21:38) – Continuation of Speed and New Offerings

(22:26) – Faster and Safer

(23:12) – Field Leadership Learnings

(26:05) – “Flip the Script” - Visible Leadership

(32:12) – Speed is changing how customers shop

Episode Resources:

• Check out the latest on Amazon’s record-breaking fast delivery.
• Amazon’s ultra-fast Amazon Now offering. And Amazon’s latest fast delivery offering.

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