Beyond the Desk – Enabling the Frontline Workforce ft. JD Dillon

How can organizations better support frontline workers and managers in today’s fast-changing workplace?In this episode of the eLearning Champion Podcast, Sherna Varayath speaks with JD Dillon, Chief Learning Architect at Axonify and author of The Modern Learning Ecosystem. With over 25 years of experience at companies like Disney, AMC, and Kaplan, JD shares practical insights on:

• Why frontline enablement is different from traditional training
• How AI and digital assistants are transforming day-to-day frontline work
• Reducing friction and empowering employees to perform at their best
• What organizations often miss in onboarding and retention strategies
• How to support frontline managers, the “glue” holding operations together

If you’re an L&D leader, HR professional, or business manager looking to improve employee experience, retention, and performance, this conversation is packed with actionable ideas.