Stuart Machin, CEO of Marks and Spencer, talks to Sir Richard Harpin at the Business Leader Summit about leadership and encouraging "positive dissatisfaction". He also says he doesn't like to use the c word - cyber - as that was one of the hardest things he and the company have ever gone through. He gives a run through of his typical morning as a CEO, how he walks the floors of stores and the secret of protecting the magic of M&S whilst modernising the rest.

Join the Business Leader community at Business Leader

Hosted on Acast. See acast.com/privacy for more information.

Gary Lubner, the former CEO of Belron, discusses his journey scaling the vehicle glass giant from a value of €200 million to €24 billion over 23 years. Lubner explains to Richard Harpin how the company achieved global dominance through strategic acquisitions, a standardised operational model known as 'The Belron Way', and the iconic "Autoglass repair, Autoglass replace" jingle – which Richard sings along with him! Lubner reflects on his upbringing in apartheid-era South Africa, which instilled a deep sense of social responsibility and influenced his people-centric leadership style.

Join the Business Leader community at Business Leader

Hosted on Acast. See acast.com/privacy for more information.

After just over 12 years as CEO of global pest firm Rentokil Initial, Andy Ransom shares what he has learned as he prepares to step down. In that time the share price has quadrupled and profits breached $1bn. Ransom discusses how he progressed from a working-class background to a legal career at ICI, where he took charge of a legal case in the US that cemented his reputation. When he joined Rentokil, it was involved in many business areas, from parcel delivery to laundry. One of his first decisive actions, he explains to Sir Richard Harpin, was to focus the business on pest control. Ransom explains how he prides himself in being a deal-maker and has used a strategy of M&A to grow the global business and make it more efficient through operational “density”. He also discusses the challenges of cracking North America, which is responsible for half the global pest-control market.

Join the Business Leader community at Business Leader

Hosted on Acast. See acast.com/privacy for more information.