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Credit Union Conversations

Credit Union Conversations

By: Mark Ritter
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Welcome to Credit Union Conversations podcast with your host, Mark Ritter, a forward-thinking CEO, who excels in helping credit unions, small businesses, and real estate investors succeed. Join Mark as he explores current trends, interview industry experts, and get fresh insights on optimizing your lending operations and delivering the best possible services to credit union members. More about your host: Mark Ritter is the CEO of MBFS & Nu Direction Lending and an expert in credit unions and business lending. His primary role at MBFS is overseeing the strategy of helping credit unions assist members with business needs and consulting with credit unions on planning the delivery of services to their membership. In 2002, Mark started a large central Pennsylvania credit union’s business lending program as “one person and a desk” with no policies, products, staff, systems, or business members. That program grew to be one of the top ten in the nation. In 2012, he took on the challenge of being the CEO of a business lending CUSO. Mark was the fifth CEO in five years for the organization, which lost money every month of its existence. Since joining MBFS, Mark increased the number of credit unions the CUSO and revenue by over 10x and ensured positive cash flow every full year he’s been at the CUSO. More importantly, MBFS has helped countless credit union members gain the financing they need for business and investment needs. Mark is a native of Berwick, PA in northeast Pennsylvania, where he was a member of his high school’s nationally ranked and state championship football team. After high school, Mark hung up his cleats to work for the Penn State Nittany Lions full-time as a student assistant while attending Penn State as an undergrad. During this time Penn State transitioned to the Big Ten and culminated in Penn State’s first Big Ten Championship and a trip to the Rose Bowl. Mark remains an avid Penn State supporter. Today Mark lives in Bucks County, PA outside of Doylestown with his wife and two teenagers.Copyright 2024 Credit Union Conversations Career Success Economics Management Management & Leadership Personal Finance
Episodes
  • Mark's Thoughts on the Credit Union Universe
    Mar 24 2026

    In 2025, credit union business lending quietly staged one of its strongest comebacks in years, and Mark Ritter has the numbers to prove it. From a 25% surge in business loan volumes to a 43% jump in participation loans, the recovery exceeded nearly every expectation. But Mark does not stop at the good news. He tackles the slow erosion of community lending, the growing threat of credit union mergers, rising delinquency rates, and an NCUA board in limbo that could create regulatory turbulence for years to come. This is the episode you forward to everyone in your network.

    What You Will Learn in This Episode:

    ✅ How credit union business lending rebounded in 2025, with industry-wide business loan volumes climbing over 25% and participation loans rising 43% after years of tightening liquidity.

    ✅ Why credit union consolidation and ongoing credit union mergers are quietly weakening community lending and reducing the cooperative presence in local markets across the country.

    ✅ How rising delinquency rates and increased charge-offs are signaling early stress in portfolios, particularly among larger institutions that leaned into big real estate loans without personal guarantees.

    ✅ Why the NCUA board leadership gap is creating real strain on credit union examiners and slowing down the regulatory clarity that smaller credit unions desperately need.

    Subscribe to Credit Union Conversations for the latest credit union trends and insights on loan volume and business lending! Connect with MBFS to boost your credit union’s growth today.

    TIMESTAMPS:

    00:00 Credit union business lending volumes for 2025 are revealed, including a 25% industry-wide surge

    04:05 Participation loans jumped 43%, and MBFS crossed 1,000 loan underwriting milestones in a single year

    06:14 Mark has some random thoughts about the industry

    09:54 New people in the industry, credit union mergers, and consolidation are shrinking community lending and weakening local cooperative roots

    13:48 Rising delinquency rates and charge-offs signal growing portfolio stress tied to loosened business lending standards

    15:19 The NCUA board leadership vacuum is straining credit union examiners and stalling critical regulatory relief

    KEY TAKEAWAYS:

    💎 Credit union business lending surged over 25% in 2025, with participation loans up 43%, proving the industry can recover strongly after a prolonged liquidity crunch when conditions align.

    💎 Credit union mergers continue to erode community lending at a local level, with member engagement in cooperative principles so low that consolidation often passes with only a fraction of members voting.

    💎 The current NCUA board vacancy is not a bureaucratic footnote. It is creating mounting pressure on credit union examiners and delaying the regulatory relief smaller institutions need to operate effectively.

    RESOURCES MENTIONED:

    Mark Ritter - Website

    Mark Ritter - LinkedIn

    SEO KEYWORDS:

    Credit Union Conversations, Mark Ritter, MBFS, Credit Unions, CUSO, Small Credit Unions, Business Lending, Credit Union Industry, Loan Origination, Participation Loans, Liquidity Crunch, Delinquency Rates, Credit Union Mergers, Cooperative Principles, NCUA Board, Regulatory Relief, Business Loan Volumes, Community Lending, Credit Union Consolidation

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    19 mins
  • Navigating Executive Succession with Amey Sgrignoli of Belco Community CU
    Mar 17 2026

    What does it take to lead a community credit union for over a decade while honoring a 42-year legacy? In this episode of Credit Union Conversations, Mark Ritter talks with Amey Sgrignoli, CEO of Belco Community Credit Union, about navigating executive succession, evolving board governance, and building a standout brand in a competitive market. Amey shares how her roots in business lending shaped her leadership style and why strong member relationships, smart fintech partnerships, and a commitment to financial education remain at the heart of Belco's growth strategy.

    What You Will Learn in This Episode:

    ✅ How to navigate credit union leadership transitions from a long-tenured CEO while preserving institutional culture and accelerating forward momentum.

    ✅ Why intentional board governance and proactive volunteer recruitment are critical to a community credit union's long-term health and strategic direction.

    ✅ How to evaluate fintech partnerships with eyes wide open, protecting your brand reputation while still embracing digital banking innovation and technology.

    ✅ How staying rooted in member relationships and financial education helps a growing credit union compete against larger regional banks and institutions.

    Subscribe to Credit Union Conversations for the latest credit union trends and insights on loan volume and business lending! Connect with MBFS to boost your credit union’s growth today.

    TIMESTAMPS:

    00:00 Introduction: Meet Amey Sgrignoli of Belco Community CU

    05:47 Lessons learned from an executive succession transition following a 42-year CEO legacy at Belco Community CU

    08:55 Evolving board governance, volunteer recruitment pipelines, and building a high-performing credit union board

    13:53 Being the face of the credit union community-wide

    18:53 Competing with larger institutions by leading with member relationships, branch technology, and financial education

    24:12 Evaluating fintech partnerships and using the CUSO model to access expertise beyond your asset size

    KEY TAKEAWAYS:

    💎 Credit union leadership transitions work best when they are deliberate and methodical. Amey co-led Belco Community CU for nearly a year before her predecessor retired, creating stability while opening space for a new vision to emerge.

    💎 Strong board governance does not happen by accident. Belco Community CU built a volunteer pipeline over the years, recruiting members with the right qualifications and passion to ensure the board kept pace with industry change.

    💎 When vetting fintech partnerships, due diligence is everything. Chasing trends without careful evaluation can expose your credit union to brand reputation, security, and operational risks that outweigh any short-term gain.

    ABOUT THE GUEST:

    Belco Community Credit Union

    Amey Sgrignoli - LinkedIn

    RESOURCES MENTIONED:

    Mark Ritter - Website

    Mark Ritter - LinkedIn

    SEO KEYWORDS:

    Credit Union Conversations, Mark Ritter, MBFS, Credit Unions, CUSO, Small Credit Unions, Community Credit Union, Executive Succession, Board Governance, Business Lending, Member Relationships, Fintech Partnerships, Financial Education, Digital Banking, Institutional Culture, CUSO Model

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    28 mins
  • Defending All CUs With Doug Wadsworth
    Mar 3 2026

    Community finance is under pressure. On this episode of Credit Union Conversation, Mark Ritter sits down with Doug Wadsworth to unpack the realities facing small credit unions, including expanding regulatory burdens, rising compliance costs, and growing competition among credit unions. They discuss why credit union advocacy matters, how the cooperative model must evolve, and what practical leadership looks like when serving members in an increasingly complex financial environment.

    What You Will Learn in This Episode:

    ✅ How small credit unions manage increasing regulatory burden and mounting compliance costs during NCUA examinations

    ✅ Why credit union advocacy is essential to protecting the cooperative model and strengthening member impact

    ✅ How credit union competition from large financial institutions and FinTech competition is reshaping credit union strategy

    Subscribe to Credit Union Conversations for the latest credit union trends and insights on loan volume and business lending! Connect with MBFS to boost your credit union’s growth today.

    TIMESTAMPS:

    00:00 Doug shares his journey into the credit union space and his introduction to small credit unions

    06:25 The challenges of obtaining services, the weight of NCUA examinations, and the rising regulatory burden on small credit unions

    17:18 Survey results reveal growing credit union competition from larger credit unions over smaller ones

    21:04 Breaking down compliance costs, HMDA reporting, and NMLS registration

    27:58 Advocacy efforts aimed at achieving regulatory relief for small credit unions

    31:15 A vision for strengthening the cooperative model and sustaining community finance

    KEY TAKEAWAYS:

    💎 Small credit unions face a disproportionate regulatory burden that limits growth and operational flexibility

    💎 Strong credit union advocacy can reduce unnecessary compliance costs and drive reform

    💎 Preserving the cooperative model is essential as financial institutions increase competitive pressure

    ABOUT THE GUEST:

    Doug Wadsworth - LinkedIn

    Keep It Simple - Book by Doug Wadsworth

    RESOURCES MENTIONED:

    Mark Ritter - Website

    Mark Ritter - LinkedIn

    SEO KEYWORDS:

    Credit Union Conversations, Mark Ritter, MBFS, Credit Unions, CUSO, Small Credit Unions, Regulatory Burden, Compliance Costs, Credit Union Competition, Credit Union Advocacy, Cooperative Model, Vendor Negotiation, Community Banking, Local Lending, Fintech Competition, Credit Union Strategy, HMDA Reporting, NMLS Registration

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    34 mins
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