• What ISO 7101 is and why it's a landmark standard for global healthcare
• Which healthcare organisations benefit most, from large hospitals to small doctors' rooms
• The biggest mistakes to avoid when starting implementation (spoiler: don't start with policies!)
• The key processes and structures needed to meet ISO 7101 requirements
• How ISO 7101 compares to, and can replace, ISO 9001, 14001, and 45001
• What to monitor, including patient satisfaction and incident tracking
• How to build a system that works for your organisation, not against it

Contact Cornelia Campbell-Swart

LinkedIn: https://www.linkedin.com/in/cornelia-campbell-swart-a98b1b137/

Website: www.optimalsolve.com

Mobile: 071 803 9532

Telephone: 011 513 4141

Email: health@optimalsolve.com

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In this episode, host Jess sits down with Gary Beales from UTAC, an expert in management systems and certification implementation for the automotive sector, to explore IATF 16949, the international quality management standard designed specifically for the automotive industry.

What You'll Learn:

• What IATF 16949 is and why it matters for organisations in the automotive supply chain

• How the standard builds on ISO 9001 and the key differences between the two

• The commercial and operational benefits of implementing IATF 16949

• How certification can help organisations access global automotive markets and win tenders

• Where companies typically see return on investment from implementing the standard

• The process for organisations looking to upgrade from ISO 9001 to IATF 16949

• Whether businesses should run ISO 9001 and IATF 16949 in parallel

• The role of accreditation bodies and how global recognition works for certification

Key Takeaway: IATF 16949 is more than just an upgrade from ISO 9001 - it’s a specialised automotive quality framework that helps organisations strengthen processes, improve efficiency, and unlock opportunities within the global automotive supply chain.

About Gary: Gary Beales is an Account Manager at UTAC. With extensive experience in management systems and certification since 2012, Gary supports organisations looking to implement and maintain certification frameworks, particularly within the automotive sector. His expertise helps businesses understand the value of management systems and navigate the certification process effectively.

Connect with UTAC:

UTAC Certification | ISO & IATF for Automotive Suppliers

UTAC: Posts | LinkedIn

Connect with Gary: LinkedIn: https://www.linkedin.com/in/gbeales/

Phone: 07974 068 768

Email: gary.beales@utac.com

Connect with Assent: LinkedIn: https://www.linkedin.com/company/associate-enterprises-ltd-t-a-assent/ Facebook: https://www.facebook.com/assentuk Youtube: https://www.youtube.com/channel/UCWw6ny-YyfkxdGm7ig4yFoQ Instagram: @assentriskmanagement

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In this episode of Exploring Standards, host Jess sits down with Frances Gordon, a content strategist and plain language expert who has been a contributor to ISO 24495 - the international plain language standard. With nearly three decades of experience, Frances shares insights from the recent Brussels Plain Language Experience and breaks down what plain language truly means beyond just "simple words."

We explore:

• The comprehensive definition of plain language (wording, structure, AND design)
• How plain language is more than a checklist and addresses how AND what you communicate
• The upcoming requirements standard in development
• Plain language's critical role in the age of generative AI
• How ISO 24495 helps financial services meet consumer duty requirements
• Why terms and conditions deserve special attention
• Real-world case studies showing business benefits

Frances offers practical guidance on using AI tools responsibly for plain language work, emphasising that while AI can help scale processes, it cannot replace human expertise in understanding audiences, context, and regulatory requirements. She also discusses the ethical dimensions of plain language and why it's essential for vulnerable populations.

Guest: Frances Gordon, Content Strategist at Narratology and ISO Plain Language Standards Expert

Resources mentioned:

• ISO 24495 Plain Language Standard
• Plain Language Association International (plain language organisation)
• "Writing for Dollars, Writing to Please" by Joseph Kimble
• Cooley Law School plain language resources
• Clarity International (plain legal language organisation)

Contact Frances:

Frances Gordon - Narratology

www.narratology.co.uk

Plain language assessment tool | Narratology

Connect with Assent:

• LinkedIn: https://www.linkedin.com/company/associate-enterprises-ltd-t-a-assent/

• Facebook: https://www.facebook.com/assentuk

• Youtube: https://www.youtube.com/channel/UCWw6ny-YyfkxdGm7ig4yFoQ

• Instagram: @assentriskmanagement