David Trask marks a major milestone for Facility Voices with the podcast’s 100th episode, featuring a conversation with two respected voices in the facilities management community: Kim Jackson, Executive Director of Business Development at IFMA, and Jeff Williams, Principal Owner of GDW Facility Management Consulting. Kim reflects on more than two decades at IFMA and how her career has been shaped by a passion for helping the profession grow and deliver value to facility leaders around the world. Jeff shares his own journey from architecture school to consulting, leading large-scale operations portfolios, and eventually returning to teaching and advising organizations on how facilities support business success.

Together, they discuss the many paths into facilities management, the importance of skilled trades, and the growing recognition of FM professionals as strategic leaders within their organizations. The conversation also explores how communication, education, and community are helping shape the future of the profession.

Tune in to hear Kim Jackson and Jeff Williams’s story and insights from the front lines of facilities management.

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Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices

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Kim Jackson is the Executive Director of Business Development for the International Facility Management Association (IFMA), where she leads initiatives that connect facility management professionals and organizations with industry resources and training. She oversees strategy and partnerships while helping drive programs that support the growth and future of the FM profession.

Geoff Williams, CFM, FMP, SFP, IFMA Fellow, is the Principal of GDW Facility Management Consulting and a facility management leader with more than 25 years of experience across healthcare, hospitality, corporate real estate, critical environments, and IT sectors. He advises organizations worldwide on facility strategy, technology adoption, and operational improvement. Geoff is also an IFMA-qualified instructor and frequent conference speaker, and he serves on IFMA’s Americas Advisory Board and the IT Community’s Board of Directors.

Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page

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The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, host David Trask sits down with Greg Christensen, host of the CMMS Radio podcast and a longtime voice in the maintenance and reliability community. Greg shares his journey from working alongside building engineers and facilities teams to entering the computerized maintenance management software (CMMS) space in the early 2000s. After helping grow and eventually sell a CMMS company, he launched CMMS Radio in 2021 to create conversations that spotlight the people and ideas shaping the industry.

The discussion explores the importance of knowledge-sharing across facilities and maintenance teams, especially as experienced professionals retire and organizations face growing skills gaps. Greg and David talk about the role podcasts and online communities play in giving facilities professionals a voice, while also examining how leadership, culture, and continuous learning influence workforce retention. They also look ahead to emerging trends—from AI and connected systems to immersive training technologies—that could reshape how facilities teams learn, collaborate, and solve problems in the years ahead.

Tune in to hear Greg Christensen’s story and insights from the front lines of facilities management.

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Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices

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Greg Christensen is the host of CMMSradio, a podcast focused on computerized maintenance management software (CMMS) and the people who use it. With more than 30 years of experience in CMMS, facilities, and maintenance management—plus thousands of demos, client interactions, and deployments—Greg brings practical insights and real-world perspective to every conversation. Through expert guests and candid commentary, CMMSradio helps organizations navigate their CMMS journey and solve real operational challenges.

Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page

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The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

On this episode of Facility Voices, David Trask sits down with Robin Cowie, Chief Executive Officer of Skillmaker, to explore how immersive technology is reshaping the future of skilled trades. Robin’s journey begins in South Africa, where his father, an industrial psychologist, used film to train gold miners who couldn’t read or write—an early lesson in meeting people where they are. That philosophy carried Robin from filmmaking and video games to building hands-on, tech-enabled training solutions for today’s workforce.

Now at Skillmaker, Robin is focused on closing the skilled labor gap by accelerating competency through virtual reality, mixed reality, and smart glasses. He shares how immersive training can elevate entry-level technicians, preserve institutional knowledge, and empower teams to work smarter—not harder. It’s a conversation about innovation, respect for the trades, and the human side of technology in motion.

Tune in to hear Robin Cowie’s story and insights from the front lines of facilities management.

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Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices

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Robin Cowie is the Founder and Chief Executive Officer of Skillmaker.ai, where he leads the development of immersive training for skilled trades and vocational fields. He previously pioneered VR-based electrician training as CTO at Promising People and served as Senior Narrative Producer at Electronic Arts, contributing to six AAA titles including Madden NFL: Longshot. A co‑founder of Haxan Films and producer of The Blair Witch Project, Robin has raised over $20 million in private equity to advance technology and media ventures.

Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page

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The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

On this episode of Facility Voices, host David Trask sits down with Geoffrey Boss, Director of Property Management at Carnegie Management and Development, to explore a facilities career shaped by adaptability, curiosity, and a willingness to learn on the job. Geoffrey’s path into facilities management wasn’t linear. With undergraduate and graduate degrees in psychology, he began his career far from property operations before finding himself in a mall maintenance department—an experience that ultimately launched a decades-long journey through retail, third-party management, and now a national portfolio of nearly four million square feet.

Geoffrey shares how Carnegie’s design-build-hold model creates a unique advantage in long-term asset management, particularly across complex government healthcare leases. From navigating thousand-page VA agreements to balancing preventive maintenance with financial performance in retail spaces, he reflects on the importance of relationships, education, and staying curious.

Tune in to hear Geoffrey Boss’s story and insights from the front lines of facilities management.

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Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices
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Geoffrey Boss is Director of Property Management at Carnegie Management and Development Corporation, with nearly 30 years of experience across retail, commercial, and government facilities. He oversees more than 4 million square feet nationwide, including retail centers, office buildings, and federal properties. A graduate of Cleveland State University and The University of Akron, Geoffrey has served as President of IFMA’s Northern Ohio Chapter and holds multiple industry credentials, including DDCP, FMP, and SFP.

Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page

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The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, David Trask sits down with Jeff O’Neill, Vice President of Plant Operations at Robert Wood Johnson University Hospital, for a thoughtful conversation about bridging design and operations in complex healthcare environments. An architect by training, Jeff began his career at the U.S. Department of Veterans Affairs before moving into healthcare consulting and later stepping into leadership roles at Penn Medicine. Today, he oversees both capital projects and day-to-day plant operations within the RWJBarnabas Health system.

Jeff shares how his dual perspective helps break down silos between construction and maintenance teams, why rounding with frontline staff leads to meaningful wins, and how small solutions—like improving elevator security—can have an outsized impact on safety and morale. He also reflects on leadership transitions, workforce development, and the growing importance of deferred maintenance in an era of rising construction costs.

Tune in to hear Jeff O’Neill’s story and insights from the front lines of facilities management.

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Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices

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Jeff O’Neill is Vice President of Plant Operations at Robert Wood Johnson University Hospital in New Brunswick, New Jersey, part of the RWJBarnabas Health system, where he oversees plant operations and capital projects. He began his career with the U.S. Department of Veterans Affairs and has since led healthcare design, development, and facilities operations from both the architect and owner perspectives. Jeff holds a Bachelor of Architecture from The Catholic University of America, along with ACHA and CHFM certifications, and is active with AIA, ASHE, the International Code Council, and the Facility Guidelines Institute.

Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page

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The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, host David Trask speaks with Burke Jones, Director of Operations at Derby Public Schools, about a professional journey that moves from architecture into the realities of school operations. After more than 26 years in design, Burke explains what drew him to K–12 facilities leadership and how his architectural background helps him think strategically about maintenance, infrastructure, and long-term planning.

Their conversation takes a practical look at aging school buildings, the challenge of prioritizing critical systems, and the constant tension between reactive repairs and proactive investment. Burke also shares how his district approaches energy efficiency, focusing first on operational improvements and measurable data before making major capital decisions. Along the way, he reflects on workforce shortages in the trades, capturing institutional knowledge, and why facilities teams play a direct role in student comfort, learning, and community pride.

Tune in to hear Burke Jones’s story and insights from the front lines of facilities management.

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Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices

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Burke Jones, FMP serves as the Director of Operations for Derby Public Schools, where he leads district-wide facilities, maintenance, custodial, transportation, energy management, and capital project coordination. With a Facility Management Professional (FMP) designation and a foundational background in architecture, Burke brings a strategic lens to managing the built environment of K–12 education. At Derby, he oversees operational planning, preventative maintenance, and infrastructure investments that support safe and functional learning spaces. Burke is a frequent voice in facilities management circles, sharing insights on the connection between school operations, culture, and student success through thought leadership and professional discussions online.

Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page

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The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, Eric Krause, Director of Regional Facilities Hospital Operations at Allina Health, shares a career journey that began in the trades and grew into system-level leadership. Eric reflects on starting as a plumber, building deep hands-on experience in healthcare environments, and how that foundation continues to shape his approach to facilities operations today.

The conversation explores Allina Health’s move to centralize facilities teams, breaking down silos to improve consistency, efficiency, and collaboration across hospitals. Eric discusses what it takes to standardize “where it makes sense,” balance rural and metro needs, and use risk-based decision-making to prioritize capital projects and aging infrastructure. Throughout the episode, he emphasizes the value of institutional knowledge, trusted vendor partnerships, and investing in frontline teams to build resilience for the future.

Tune in to hear Eric Krause’s story and insights from the front lines of facilities management.

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Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices

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Eric Krause is the Director of Regional Hospital Facilities Operations at Allina Health, overseeing facilities across seven hospitals. With a career that began in the trades as a master plumber, he brings deep technical expertise to healthcare facilities leadership and infrastructure planning. Eric is dual-certified as a CHFM and CHC and remains active in industry leadership through professional associations focused on advancing healthcare engineering and operations.

Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page

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The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, the conversation turns to sustainability, resilience, and innovation in healthcare facilities with Richie Stever, Vice President of Real Estate and Construction at the University of Maryland Medical Center. Richie’s career path into facilities management is anything but traditional, moving from finance to hands-on HVAC work before stepping into leadership roles overseeing millions of square feet of complex healthcare environments. Along the way, he’s built a reputation for saying yes to challenges and learning fast, whether that meant leading infrastructure projects, navigating the operational chaos of COVID-era mass vaccination sites, or expanding oversight across a rapidly growing real estate portfolio.

Richie shares how sustainability is most effective when it’s designed into buildings from the start, not layered on after the fact. He explains how healthcare systems can pursue ambitious environmental goals while still prioritizing reliability, patient safety, and financial responsibility. The discussion highlights practical examples of resilience, long-term thinking, and teamwork that resonate far beyond healthcare.

Tune in to hear Richie Stever’s story and insights from the front lines of facilities management.

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Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices

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Richie Stever is Vice President of Real Estate & Construction at the University of Maryland Medical System (UMMS), overseeing a 12-hospital portfolio of more than 500 properties and a $1.5B capital program. He leads enterprise real estate strategy, capital delivery, and sustainability initiatives, bringing a collaborative approach to advancing cost discipline, schedule certainty, supplier diversity, and UMMS’s long-term decarbonization goals.

Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page

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The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.