Veterinary practices are almost always busy...but does the P&L reflect that?

In this episode of FlightPlan: Quick Consults, our panel explores the disconnect between how busy a practice feels and what the financials actually show. They discuss common issues like unclear responsibility across teams, inefficient use of technology, high payroll despite feeling understaffed, and rising inventory costs without products on the shelf.

The conversation also highlights how an accurate, well-structured P&L—aligned with the VMG/AAHA Chart of Accounts—helps practice leaders avoid reactive decisions and instead focus on trends, leading indicators, and clearer financial insight.

Host = Brenda Tassava Medina, CVPM, CVJ, MVLCE, President of Encore Veterinary Consulting

Panelists:

• Martin Traub-Werner, CEO at VetBooks
• Michelle Winter, CVPM, CVJ, VP of Operations at Encore Vet Group
• Katie Esposito, CVPM, Account Manager at Clarus Technology

Resources Mentioned:

• VMG AAHA Chart of Accounts - https://www.myvmg.com/knowledge-center/aaha-vmg-chart-of-accounts/

Thanks for listening!

Website: https://encorevet.com/

Facebook: https://www.facebook.com/encoreveterinaryconsulting

Instagram: @encorevetconsulting

Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

Veterinary practice leaders, are you looking at your numbers often enough to truly lead in real time?

In this episode, our panel answers a practical question: Which 5 to 7 KPIs give you the clearest picture of practice health each week? From staff hours per doctor hour and inventory spend to revenue per DVM hour, percent of new clients, average daily revenue, appointment fill rate, COGS, income by hour, and even client complaints and reviews, we break down what actually matters.

We also explore how to use daily snapshots and trend tracking to make faster decisions without constantly pulling reports, plus a conversation around forward booking and staying proactive.

If you want clearer insight and quicker decision-making, this episode is your starting point.

Panelists include:

• Host = Brenda Tassava Medina, CVPM, CVJ, MVLCE, President of Encore Veterinary Consulting
• Brandon Hess, CVPM, CCFP, Partner at Grants Lick Veterinary Hospital
• Debbie Hill, CVPM, SPHR, SHRM-SCP, Consultant at Encore Veterinary Consulting

Thanks for listening!

Website: https://encorevet.com/

Facebook: https://www.facebook.com/encoreveterinaryconsulting

Instagram: @encorevetconsulting

Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

In this episode of FlightPlan: Quick Consults, a panel featuring the CEO of VetBooks, a CPA, and a veterinary operations leader discusses common sources of inaccuracy in veterinary P&Ls—from misclassified expenses and incorrectly coded services and inventory to using the wrong accounting method. They explain how these issues can quietly undermine decision-making.

The conversation also explores where practices should start when cleaning up their financials, including building a clean monthly income statement, aligning systems with the VMG/AAHA chart of accounts, and clearly defining the purpose behind the work. Because before you fix the practice, you have to fix the data.

Host: Brenda Tassava Medina, CVPM, CVJ, MVLCE

Panelists:

• Martin Traub-Werner, CEO at VetBooks
• Shona Andryszak, LVT, CCFP, SHRM-CP, Director of Support at Encore Vet Group
• Beth Scott, CPA, Partner at Katz, Sapper & Miller

Resources Discussed:

• VMG AAHA Chart of Accounts - https://www.myvmg.com/knowledge-center/aaha-vmg-chart-of-accounts/

Thanks for listening!

Website: https://encorevet.com/

Facebook: https://www.facebook.com/encoreveterinaryconsulting

Instagram: @encorevetconsulting

Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting