Episodes

  • Do You Know How to Lead Your Gen Z Team?

    Do You Know How to Lead Your Gen Z Team?
    Mar 18 2026
    Gen Z team members could be your greatest asset — but only if you know how to lead them. Andrea Mata has been working with Gen Z for more than a decade, and she knows what makes them tick. As a clinical psychologist, she has learned what makes Gen Z different than previous young professionals and how workplace leaders can set them up for success. Andrea joins this episode of the podcast to discuss how tourism entrepreneurs can work with Gen Z team members to build positive relationships and profitable businesses. She shares what really motivates these young people and the hidden superpowers they might bring to your travel team. Plus, we have news about tour companies resuming trips to the Middle East and a Hot Minute about how your competitors are beating you in the marketplace. Insights from Andrea Andrea had a lot of great perspective about what it takes to lead Gen Z to productivity and satisfaction. Here’s what she had to say about how to lead them with clarity and kindness: “You want to set high expectations, but then you want to pair that with high support. And so you want to be very, very clear and communicate what those expectations are…. You want to have smart goals laid out for them and you want to be communicating with them on a regular basis. Get rid of one year evaluations and move towards twelve week evaluations.” Plus, she had great perspectives on: How common mental health challenges are for Gen ZWhy clear values and vision are critical for retaining Gen Z employeesHow Gen Z workers fit into multigenerational teams Resources Mentioned in This Episode Learn more Andrea Mata at andreadmata.com. Follow Andrea Mata on LinkedIn. Level up your group travel game with free resources at grouptravelleader.com/start. Key Moments From This Episode 1:34 — Travel News: Tour companies are returning to the Middle East 2:56 — News From Us: The best free resource for new tourism pros 8:01 — How Andrea Mata knew Gen Z was in trouble 11:04 — How widespread are Gen Z’s problems? 18:00 — How Gen Z is progressing in the workplace 19:12 — Tips for leading Gen Z travel pros 21:53 — Why purpose is critical for Gen Z job satisfaction 24:37 — Leading Gen Z in multigenerational teams 29:05 — Is Gen Z bringing its mental health problems to work? 31:12 — Are work leaders surrogate parents for Gen Z? 33:54 — Gen Z’s workplace superpowers 46:32 — Hot Minute: How your competitors are beating you Watch the Full Interview See the full interview with Andrea on our YouTube channel. About the Podcast Gather and Go with Brian Jewell is a tourism industry podcast that helps group travel leaders plan, promote and lead better trips. There are also tips and insights for destination marketers and others who support the tourism trade. Each episode reaches thousands of professional tour operators, travel agents and the volunteer group leaders they serve. The audience also includes destination museum leaders, church travel leaders and other tourism enthusiasts around the world. Each show includes an interview with a smart travel pro or an insightful person from outside tourism who’s expertise can help make travel businesses better. You’ll also hear travel news, road tips and more. New episodes are released about twice monthly. You can find Gather and Go wherever your listen to podcasts or subscribe by email.
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    51 mins
  • Native Tourism: Warm Welcomes and Tough Topics

    Native Tourism: Warm Welcomes and Tough Topics
    Mar 4 2026
    Dawnielle Tehama wants you to know her story. Like many Indigenous people throughout North America, Dawnielle is proud of where she comes from. And as an educator and advocate in the travel industry, as well as an enrolled Modoc citizen of the Klamath Tribes, she believes that sharing Native stories through tourism can be transformational for communities and visitors alike. Dawnielle joins this episode of the podcast to discuss how groups can discover the diversity and riches of America’s Native communities — and do so in meaningful, respectful ways. She shares stories about how food can be a gateway to cultural encounters and speaks honestly about confronting difficult topics in travel. Plus, we have news about a cruise line’s dress code change and a heartfelt message for everyone in tourism who has been impacted by recent conflict and violence. Insights from Dawnielle Tehama Dawnielle had a lot of great perspective on how travel planners can find meaningful experiences with Native communities. Here’s what she had to say about the importance of authenticity: “We’re tasked with trying to help the traveler identify how to have a culturally authentic, non-performative experience. We don’t want to just say, ‘Hey, put on this costume and do this thing for a group’ when it’s actually regalia and it’s something that’s very near and dear to us. And often there’s a story, there’s ceremony, there’s a purpose for everything that we’re doing.” Plus, she had great perspectives on: How tourism can uplift Indigenous communitiesHow to make sure your visit makes a positive economic impactFinding the best sources of information and expertise in Native areas Resources Mentioned in This Episode Learn more about the American Indigenous Tourism Association at americanindigenoustourism.org and discover the association’s map and other resources at destinationnativeamerica.com. Follow Dawnielle Tehama on LinkedIn. Browse our collection of over 250 group tour itineraries at grouptravelleader.com/itinerary-listings. Key Moments From This Episode 1:39 — Travel News: Norwegian changes its dining dress code 2:55 — Road Tip: A one-touch tool for creating travel videos 6:59 — News From Us: The world’s best itinerary collection 12:03 — The wide world of Indigenous travel experiences 15:34 — Finding authentic encounters with Native communities 19:00 — The best sources for info on visiting Native groups 20:40 — Encountering Indigenous cultures through food 26:20 — Dealing with dark moments in Native history 33:00 — How tourism can uplift Indigenous communities 35:40 — Contributing economically to Native artists and entrepreneurs 51:48 — A heartfelt message to tourism’s hurting community Watch the Full Interview See the full interview with Dawnielle on our YouTube channel. Thanks to our sponsor Louisville Tourism for making this episode possible. Learn more about group travel to the Bourbon City at gotolouisville.com/travel-professionals. About the Podcast Gather and Go with Brian Jewell is a tourism industry podcast that helps group travel leaders plan, promote and lead better trips. There are also tips and insights for destination marketers and others who support the tourism trade. Each episode reaches thousands of professional tour operators, travel agents and the volunteer group leaders they serve. The audience also includes destination museum leaders, church travel leaders and other tourism enthusiasts around the world. Each show includes an interview with a smart travel pro or an insightful person from outside tourism who’s expertise can help make travel businesses better. You’ll also hear travel news, road tips and more. New episodes are released about twice monthly. You can find Gather and Go wherever your listen to podcasts or subscribe by email.
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    59 mins
  • Is Self-Doubt Sinking Your Travel Biz?

    Is Self-Doubt Sinking Your Travel Biz?
    Feb 18 2026

    If you have ever suffered from imposter syndrome, you’re not alone.

    Stacey Cabell has been there too — and it almost stopped her from launching her successful travel business. A former high school dropout, she had overcome her own self-doubt to find her way to winning. And now she’s helping other tourism professionals do the same.

    Stacey joins this episode of the podcast to discuss the many negative thoughts and self-defeating mindsets that hold travel pros back. She tells her own story of dealing with imposter syndrome and shares insights on managing risk without succumbing to fear. Plus, we have news about a drop in transatlantic air traffic and a Hot Minute about whether the travel industry is a good fit for young parents.

    Insights from Stacey Cabell

    Stacey had a lot of hard-won insights on how doubt and negativity impact a travel seller’s work. Here’s what she had to say about dealing with imposter syndrome:

    “The imposter syndrome never goes away. There’s not a pill for it that you can take. I’ve been lucky enough over the last few years is to learn exercises that help bring me back to say, hey, that’s imposter syndrome. Don’t listen to it.”

    Plus, she had great perspectives on:

    • Different marketing strategies for different market segments
    • What role AI can — and can’t — play in a sales pipeline
    • Keeping your pipeline flowing when you’re busy with other things
    Resources Mentioned in This Episode

    Follow Stacey Cabell online and learn about her courses and coaching at staceycabell.com.

    Join Stacey Cabell’s Book Club on Facebook.

    Apply to attend our OnSite FAM tour in Kentucky at grouptravelleader.com/mb-fam.

    Key Moments From This Episode

    1:07 — Travel News: Transatlantic air travel is on the decline

    2:27 — News From Us: Join us for a student travel FAM in Kentucky

    6:33 — From high-school dropout to successful travel entrepreneur

    9:25 — The value of travel industry training

    11:56 — Why Stacey Cabell took a chance on a friend — and herself

    14:26 — How imposter syndrome haunts travel pros

    19:06 — Managing fear and financial risk in group travel

    22:54 — Is mindset training woo-woo nonsense?

    25:20 — Mindset resources for travel pros on a budget

    42:39 — Hot Minute: Is there a place for young parents in travel?

    Watch the Full Interview

    See the full interview with Stacey on our YouTube channel.

    About the Podcast

    Gather and Go with Brian Jewell is a tourism industry podcast that helps group travel leaders plan, promote and lead better trips. There are also tips and insights for destination marketers and others who support the tourism trade. Each episode reaches thousands of professional tour operators, travel agents and the volunteer group leaders they serve. The audience also includes destination museum leaders, church travel leaders and other tourism enthusiasts around the world. Each show includes an interview with a smart travel pro or an insightful person from outside tourism who’s expertise can help make travel businesses better. You’ll also hear travel news, road tips and more. New episodes are released about twice monthly.

    You can find Gather and Go wherever your listen to podcasts or subscribe by email.
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    47 mins
  • BONUS: One Hero’s Journey to Justice

    BONUS: One Hero’s Journey to Justice
    Feb 11 2026

    “If you don’t vote, you don’t count.”

    Vernon Dahmer believed that voting was every American’s right — and he risked his life to spread that message far and wide. On this special bonus edition of Gather and Go, we’re sharing an episode of the Mississippi Freedom Trail Podcast that tells the story of Dahmer and how he played an instrumental role in the campaign to secure voting rights for the state’s Black citizens. It’s one of many stories preserved today on the United States Civil Rights Trail.

    This episode is brought to you by Visit Mississippi.

    Resources Mentioned in This Episode

    Learn more about Mississippi’s civil rights heritage sites at visitmississippi.org.

    Hear more episodes from the United States Civil Rights Trail podcast, and learn about visiting sites on the trail, at civilrightstrail.com.

    About the Podcast

    Gather and Go with Brian Jewell is a tourism industry podcast that helps group travel leaders plan, promote and lead better trips. There are also tips and insights for destination marketers and others who support the tourism trade. Each episode reaches thousands of professional tour operators, travel agents and the volunteer group leaders they serve. The audience also includes destination museum leaders, church travel leaders and other tourism enthusiasts around the world. Each show includes an interview with a smart travel pro or an insightful person from outside tourism who’s expertise can help make travel businesses better. You’ll also hear travel news, road tips and more. New episodes are released about twice monthly.

    You can find Gather and Go wherever your listen to podcasts or subscribe by email.
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    30 mins
  • EXPERT: Sell More Trips in 2026

    EXPERT: Sell More Trips in 2026
    Feb 4 2026
    Has your sales pipeline sprung a leak? Michelle Stark believes you’re likely missing some customers who should be traveling with you. A communications veteran with a special focus on tourism, she helps clients around the country build sales pipelines that deliver new customers — and repeat business from old ones. And she says it’s time to re-examine the way you sell and market in 2026. Michelle joins this episode of the podcast to discuss why you’re losing potential customers — and what you can do about it. She shares cost-effective marketing strategies for finding new leads and secrets to crafting emails people actually want to read. Plus, we have news about Celebrity’s rapid river cruise growth and a Hot Minute about what you can learn about selling from car dealerships. Insights from Michelle Stark Michelle had lots of valuable insight about building intentional purchasing experiences that make potential customers feel confident and excited to buy from you. Here’s what she had to say about how your website and content should be structured for maximum sales: “Are you really optimizing your website for what we call capturability, making sure that you’re not gating information, that you’re not making your customers go through too many clicks to try to actually sign up and book with you? Are you providing things like travel policies and forms upfront where people can read through those and opt in very easily — just removing friction?” Plus, she had great perspectives on: Different marketing strategies for different market segmentsWhat role AI can — and can’t — play in a sales pipelineKeeping your pipeline flowing when you’re busy with other things Resources Mentioned in This Episode Learn more about Red Sage Communications at redsageonline.com. Follow Michelle Stark on LinkedIn. Apply to attend our OnSite FAM tour in Louisiana at grouptravelleader.com/la-fam. Key Moments From This Episode 1:28 — Travel News: Celebrity is doubling its river cruise fleet 2:39 — News From Us: A few spots let on our FAM to Louisiana 6:11 — Why Michelle Stark left broadcast TV for tourism marketing 8:15 — What is a sales pipeline, and how do you build one? 9:27 — Touchpoints that should be part of your sales process 13:00 — Crafting emails your audience will want to read 15:21 — Keeping your sales pipeline full 17:49 — Can you automate your travel sales pipeline? 24:16 — Marketing ideas for reaching the middle class 29:09 — Can AI do your travel sales for you? 45:15 — Hot Minute: What you can learn about sales from car dealerships Watch the Full Interview See the full interview with Michelle on our YouTube channel. About the Podcast Gather and Go with Brian Jewell is a tourism industry podcast that helps group travel leaders plan, promote and lead better trips. There are also tips and insights for destination marketers and others who support the tourism trade. Each episode reaches thousands of professional tour operators, travel agents and the volunteer group leaders they serve. The audience also includes destination museum leaders, church travel leaders and other tourism enthusiasts around the world. Each show includes an interview with a smart travel pro or an insightful person from outside tourism who’s expertise can help make travel businesses better. You’ll also hear travel news, road tips and more. New episodes are released about twice monthly. You can find Gather and Go wherever your listen to podcasts or subscribe by email.
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    50 mins
  • Travel Pricing is Broken. Can You Fix It?

    Travel Pricing is Broken. Can You Fix It?
    Jan 21 2026
    Is travel’s affordability crisis reaching a boiling point? Rafat Ali thinks it may be. A veteran business journalist turned travel media entrepreneur, he is the founder of Skift, one of the world’s leading travel business websites. And he has been one of the industry’s most outspoken voices on the trouble brewing with travel’s high prices. Rafat joins this episode of the podcast to discuss the affordability issues dogging travel in 2026 — and how they may be driving customers away. He shares why profit maximization may be working against travel companies and how group travel may be one of the keys to making travel more affordable to the middle class. Plus, we have news about Delta’s growing premium sector and a Hot Minute about why you must clarify your core values in 2026. Insights from Rafat Ali Rafat had lots of insight about why travel got so expensive in the past few years — and why that trend is probably unsustainable. Here’s what she had to say about how the post-pandemic travel surge is changing: “The conventional wisdom became after COVID that people have reprioritized travel over other things. We have said that 100 times. But the numbers now are showing that travel’s wallet share has decreased in the last two years by four points, from 12% to 8%. And that means in the hierarchy of needs wants, travel has fallen back down to where it was before.” Plus, he had great perspectives on: Whether travel vendors have any flexibility on pricingAutomation ideas that could ease labor costs in travelDestinations offering great, affordable experiences Resources Mentioned in This Episode Learn more about Skift and subscribe to the daily newsletter at skift.com. Follow Rafat Ali on LinkedIn at www.linkedin.com/in/rafatali. Learn more about the Skift Global Forum at live.skift.com/skift-global-forum. Apply to attend our OnSite FAM tour in Myrtle Beach at grouptravelleader.com/mb-fam. Key Moments From This Episode 1:18 — Travel News: Delta doubles down on high-end customers 2:49 — News From Us: Join us for a student travel FAM to Myrtle Beach 7:06 — How Rafat Ali became a travel media mogul 10:12 — What is driving travel’s affordability crisis? 16:05 — How profit maximization might be damaging your brand 21:31 — Do your travel vendors have any flexibility on pricing? 23:33 — Is automation the answer to high travel prices? 26:06 — Identifying more affordable destinations 30:32 — Potential solutions to travel’s affordability crisis 42:55 — Hot Minute: Why does your travel organization exist in 2026? Watch the Full Interview See the full interview with Rafat on our YouTube channel. About the Podcast Gather and Go with Brian Jewell is a tourism industry podcast that helps group travel leaders plan, promote and lead better trips. There are also tips and insights for destination marketers and others who support the tourism trade. Each episode reaches thousands of professional tour operators, travel agents and the volunteer group leaders they serve. The audience also includes destination museum leaders, church travel leaders and other tourism enthusiasts around the world. Each show includes an interview with a smart travel pro or an insightful person from outside tourism who’s expertise can help make travel businesses better. You’ll also hear travel news, road tips and more. New episodes are released about twice monthly. You can find Gather and Go wherever your listen to podcasts or subscribe by email.
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    47 mins
  • Is Email the Secret to Selling More Trips?

    Is Email the Secret to Selling More Trips?
    Dec 17 2025
    If you made smarter use of your email list, would you sell more trips? Sheila Scarborough believes you would. A travel journalist turned tourism marketing consultant, she has helped dozens of organizations hone their marketing strategies. And in the age of social media, she’s still a big believer in old-fashioned email. Sheila joins this episode of the podcast to share how travel entrepreneurs can use email to build a reliable marketing strategy when social stops working. She gives some practical advice on what your email campaigns should look like and gives an inside look at her list-building program. Plus, we have news about a proposed rule that would require international visitors to submit their social media history to U.S. customs officials… and a Hot Minute about why this is a terrible idea. Insights from Sheila Scarborough Sheila had lots of real-world tips about how travel sellers can create email campaigns that nurture profitable relationships with their audience. Here’s what she had to say about how to build a solid email list, even if you’re starting small: “You need to make it stupid easy and worth their while to subscribe to your newsletter. So for starters, the sign-up box needs to be on every page of your website. There needs to be a call to action at the bottom of every single blog post. “You’ll also have a landing page set up that is specifically on your website for email subscriptions. And that’s going to be the URL you are going to share out regularly on social. “Explain why it’s valuable. Explain the periodicity. Make it stupid easy to sign up because it’s everywhere they go on your website, at the bottom of every blog post.” Plus, she had great perspectives on: Why the “sales funnel” doesn’t workWhat kind of email content your audience really wantsWhich email metrics you should be tracking Resources Mentioned in This Episode Learn more about Tourism Currents at tourismcurrents.com. Read Sheila’s blog series on email marketing here. See an example of a social-to-email marketing post here. See our list of upcoming FAMs and sign up to attend at grouptravelleader.com/fams. Learn more about GroupCollect at groupcollect.com/gatherandgo. Key Moments From This Episode 1:18 — Travel News: CBP proposes rule to require social media history from visitors 6:26 — How Sheila Scarborough went from Navy vet to tourism marketing pro 11:40 — Why social media shouldn’t be your only marketing channel 17:24 — How effective is email marketing in the 2020s? 21:51 — What should be in your marketing emails? 29:37 — Which email metrics matter most? 32:58 — How to build your email list 50:00 — Hot Minute: Will a required social media history backfire on American travelers? Watch the Full Interview See the full interview with Sheila on our YouTube channel. About the Podcast Gather and Go with Brian Jewell is a tourism industry podcast that helps group travel leaders plan, promote and lead better trips. There are also tips and insights for destination marketers and others who support the tourism trade. Each episode reaches thousands of professional tour operators, travel agents and the volunteer group leaders they serve. The audience also includes destination museum leaders, church travel leaders and other tourism enthusiasts around the world. Each show includes an interview with a smart travel pro or an insightful person from outside tourism who’s expertise can help make travel businesses better. You’ll also hear travel news, road tips and more. New episodes are released about twice monthly. You can find Gather and Go wherever your listen to podcasts or subscribe by email.
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    54 mins
  • BONUS: Your Group Will Love These German Gems

    BONUS: Your Group Will Love These German Gems
    Dec 10 2025

    From Christmas markets to beer festivals, some of Germany’s most iconic experiences are hidden in its historic cities.

    With more than a millennium of history, Germany offers American travelers an abundance of unique travel opportunities. And among the most memorable are experiences that await outside larger destinations, in cities where travelers can enjoy the best of German culture shoulder-to-shoulder with locals. On this episode of Gather and Go, Sascha Mayerer and Sandra Weinacht of Historic Highlights of Germany take us inside these German travel treasures. They tell us about the fascinating history of 17 German cities, take us inside local beer festivals, tantalize us with visions of charming Christmas markets and give us details for planning amazing German travel adventures.

    This episode is brought to you by the Historic Highlights of Germany.

    Resources Mentioned in This Episode

    Learn more about Historic Highlights of German at historicgermany.com.

    Key Moments From This Episode

    3:06 — Wrapping your mind around thousands of years of German history

    6:37 — What can American travelers expect to experience in Germany?

    9:08 — Where are Germany’s Historic Highlights?

    11:03 — Theme tour opportunities in Germany’s historic cities

    14:32 — All about Germany’s famous beer festivals

    17:30 — How difficult is it to take a group to a German beer festival?

    21:30 — Germany’s magnificent Christmas markets

    26:18 — Authentic connections with German locals

    30:02 — Germany’s year-round festivities

    34:40 — Safety, security, currency and language

    39:05 — Finding partners for your group’s trips to Germany

    Watch the Full Interview

    See the full interview with Sascha and Sandra on our YouTube channel.

    About the Podcast

    Gather and Go with Brian Jewell is a tourism industry podcast that helps group travel leaders plan, promote and lead better trips. There are also tips and insights for destination marketers and others who support the tourism trade. Each episode reaches thousands of professional tour operators, travel agents and the volunteer group leaders they serve. The audience also includes destination museum leaders, church travel leaders and other tourism enthusiasts around the world. Each show includes an interview with a smart travel pro or an insightful person from outside tourism who’s expertise can help make travel businesses better. You’ll also hear travel news, road tips and more. New episodes are released about twice monthly.

    You can find Gather and Go wherever your listen to podcasts or subscribe by email.
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    46 mins