Good Hearted Business Owner & Customer Service

In this episode of Ask Christina 1st, Christina focuses on being the good hearted business owner and how it affects your customer service. Sometimes in being a good hearted business owner, pricing your product properly to include time spent on customer service may be overlooked. Determining if you’re a high or low priced product should be the first step. This will help you figure out how much customer service is necessary for each product you offer. Christina shares an example about a time where she was on a phone call with a client at 8:30 at night while her family just arrived at their hotel room while traveling. Christina’s husband asked her why, and she replied that it's because that particular client pays for a higher priced product which gains them more access to her customer service. Differently priced products provide different levels of customer service.

In this episode you will learn:

1. How to determine where you should price your product?

2. The level of customer service that should be included in each of those products.

3. How much does it cost you to service this product?

A product is also a service. If you can spend the time determining all the points made above, you will have a better understanding of where your customer service should go. It doesn't mean that a lower priced product deserves less customer service, however it does play a role in how much of your time and money you are spending.