How Berlin's mobility super app balances regulation, fraud, and seamless UX

How do you keep onboarding fast when regulation is strict and fraud keeps evolving? In this episode, Claudia Sikora, Team Lead at BVG Jelbi, shares how Berlin's all-in-one mobility app balances compliance, fraud prevention, and a seamless user experience at scale. From verifying drivers' licenses to adapting to AI-driven fraud, we explore what it really takes to build trust in modern mobility platforms.

[00:17] Introduction [00:47] Claudia Sikora and the Jelbi Journey [02:22] A comprehensive mobility solution [04:25] Partnership with Veriff: compliance and verification [08:55] Balancing security and user experience [13:27] Evolving fraud trends in mobility [17:43] The role of regulation in mobility [20:05] Future of digital identity in mobility [22:05] Advice for new mobility platforms *BVG Jelbi launched in 2019, they will be celebrating their 7th anniversary later this year.