Jeff's Manager Sandwich

In this episode we meet JD & Pete - the less talented two thirds of the "...and here's how Podcast" team. Together, they tackle listener Jeff's issue with a new manager being added to his team, and his team's less than enthusiastic response. Pete reframes the issue as one of customer experience, with the new manager likely to succeed if he or she starts their new job in a servant role, and JD helps with some suggestions on how to make a big impact, fast.