You’ve dialed in your pricing.
You’ve built your budget.
You understand your labor and food costs.
Now what?
If you’re trying to grow your bakery this year — more weddings, more catering, more foot traffic, more wholesale — your online presence can’t afford to be a brick.
In this episode, we're breaking down one of the most overlooked revenue leaks in small bakery businesses - and it's not an ugly website, haphazard social media strategy, or even rude customer service...
It's a broken or unclear customer journey.
In 2026, having an online presence is no longer optional — it’s the center of your sales engine. And if customers can’t figure out what to do in the first few seconds of landing on your page…they’re gone. And someone else gets the sale.
Stop "bricking" your customers this year!
Key Takeaways:
- Why pouring gasoline on your marketing efforts should come after your bakery’s financial foundation is solid
- What “Bricking Your Customers” really is — and how it’s quietly costing your bakery thousands of dollars
- Why your online presence should be the center of your customer journey in 2026
- The simple 3-second rule that determines whether customers stay or bounce
- How to do a super lightweight, no-cost online audit of your bakery business (no tech skills required!)
- Where to look first if business feels slow or inconsistent
Resources + Links:
- Use AI tools like ChatGPT or Claude to help audit your website copy and customer journey
- Need help dialing in your financial foundation first? Check out Bakery Finance Essentials
- Want help walking through your customer journey together? Email me about scheduling a personalized marketing audit for your bakery business before I go on mat leave! You can reach Meg directly at: hello@bakerybusinessacademy.com
- Got a question you'd like me to answer on the podcast? Email me! hello@bakerybusinessacademy.com
- Join our Bakery Owners Facebook Group to connect with fellow bakers and continue the conversation
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Did you enjoy this episode? If so, I’d be very grateful if you'd leave a rating or review on Apple Podcasts or Spotify!
Have a question or topic you want covered on a future episode? Send me a message—I love hearing from you!