Managing Performance

Most leaders only talk about performance when something goes wrong — and by then, it is already too late. In Episode 7, Alex reframes performance management as an everyday practice, not an end-of-year event. We break down the two dimensions of performance — the what and the how — and explore why leaders who only track results are missing half the picture. We introduce the Five Whys, a root-causing framework that helps leaders get beneath the surface of what they are observing before they act on it. And we apply it to wins, not just concerns — because understanding why something went well is just as important as understanding why something went wrong.

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