Manuel Cifuentes | Giving Maintenance a Voice

In this insightful episode, Andrew Daddo interviews Manuel Cifuentes, Head of Maintenance Strategy Governance at BHP. Manuel reflects on his 18-year journey with the company, discussing the evolution of maintenance from a "nerdy" technical focus to a critical business strategy. He explains the challenge of translating complex technical data into language that resonates with business leaders. By simplifying terms like MTBF and highlighting the financial impact of equipment failures, Cifuentes helped shift organizational culture. He emphasizes that success required not just technical improvements but also fostering better communication and soft skills across the company.