Navigating Disputes: How to Resolve Conflicts Efficiently and Effectively with Felicia Harris Hoss

What if resolving conflict faster isn’t about fighting harder but thinking differently?

In this episode of Thinking That Matters, I sit down with Felicia Harris Hoss, a trial lawyer turned mediator and arbitrator who has spent more than two decades helping businesses navigate complex disputes.

We talk about how she helps businesses and individuals resolve disputes efficiently, often avoiding years of litigation.

Felicia shares the mindset that helped her overcome rejection, the power of visualization in achieving goals, and communication strategies that turn emotional reactions into thoughtful responses. You’ll also learn the key differences between mediation and arbitration, and why seeking understanding before being understood can transform conflicts in business and life.

Topics covered:

• Felicia’s journey from rejected law school applicant to top of her class
• Why fewer than 1% of legal cases actually go to trial
• The key differences between mediation and arbitration
• How early dispute resolution can save time, money, and stress
• The role mindset and communication play in resolving conflict
• Why listening without judgment changes difficult conversations

🚀 Big news: The AAA is launching the EDR Mediation Panel, a specialty group of trained mediators. Felicia is part of the launch in May 2026! Stay tuned to see how EDR mediation is changing the game!

Resources Mentioned:

Website: https://harrishosspllc.com/
Email: [e-mail]
LinkedIn: https://www.linkedin.com/in/felicia-harris-hoss-52712a11/

More about Felicia

Felicia Harris Hoss is a full-time independent commercial mediator and arbitrator, and former trial partner in regional and national law firms with offices in Houston, Texas. She is recognized by her peers for inclusion among The Best Lawyers® in America in mediation (2026) and commercial litigation (2021-2026) and as a Texas Super Lawyer® in Alternative Dispute Resolution (2024-2026). She a member of the National Academy of Distinguished Neutrals (NADN) and holds board positions in the ADR Sections for the State Bar of Texas, the Houston Bar Association and the American Bar Association.

For over 28 years, Felicia has helped parties avoid and resolve complex commercial and civil disputes in competitive industries including energy, healthcare, financial services, and construction.

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