Now, What Do You Do?!

This episode focuses on managing employee attendance issues, particularly when a critical employee frequently calls in sick. Chief shares his daughter's dilemma regarding an employee who is absent due to caring for a sick grandfather, creating a ratio violation in the child development program. Dava suggests setting clear expectations about PTO usage and having open conversations with employees about their absences. They discuss the importance of balancing empathy for employees' personal situations with the operational needs of the business.