Rebuilding Trust: How to Earn Trust with Patients and Staff

In this episode of All Teach, All Listen, Beyond the ECHO, host Sean Cuddihy speaks with Lindsay Martin and Kate Hilton about the erosion of trust in healthcare, its drivers, and measurable harms to patients and the workforce.

The conversation highlights concrete ways to rebuild trust such as shared decision-making, representative workforces, transparency, community partnerships, and measuring indicators like turnover and patient retention and shares real-world initiatives that demonstrate improvement and hope.