Can a digital first collections strategy improve recovery while keeping the human touch?

Adam Parks sits down with Jason Hinkle of Shepherd Outsourcing, LLC to explore how agencies are building data driven collections operations that combine technology with skilled collectors. They discuss omnichannel debt collection strategy, CRM systems for debt collection agencies, and how to train modern debt collectors to operate effectively across digital channels.

If you're modernizing agency operations, this conversation offers practical insight. Listen now and explore more episodes at ReceivablesPodcast.com.

Podcast Website:
https://receivablespodcast.com/videos/digital-first-collections-strategy-hinkle

Guest Website:
https://www.shepherdoutsourcing.com/

Guest LinkedIn:
https://www.linkedin.com/in/jasonchinkle/

digital collections strategy,
omnichannel debt collection strategy,
data driven collections operations,
collection agency technology strategy,
crm systems for debt collection agencies,
modern debt collectors training,
receivables management strategy

#digitalfirstcollectionsstrategy #jasonhinkle #omnichannelcollections

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How to test new data vendors in debt collection without wasting budget or chasing meaningless hit rates?

In this episode of Receivables Podcast, Prince Matharu of TEC Services Group walks through a practical data experimentation framework in collections built on a simple idea: hypothesize, experiment, measure, report.

He breaks down multi vendor data strategy for receivables, how to measure contact rate improvement in collections, and why data is quickly becoming a competitive advantage in receivables. If you lead operations, analytics, or portfolio performance, this is a process you can apply immediately.

Listen in and subscribe for more actionable receivables strategy at ReceivablesPodcast.com.

Podcast Website:
https://receivablespodcast.com/videos/how-test-new-data-vendors-matharu

Guest Website:
https://www.tecsg.com/

Guest LinkedIn:
https://www.linkedin.com/in/prince-matharu-ab5896170/

how to test new data vendors in debt collection,
data experimentation framework in collections,
multi vendor data strategy for receivables,
measure contact rate improvement in collections,
data as competitive advantage in receivables

#howtotestnewdatavendorsindebtcollection
#princematharu
#dataexperimentationframeworkincollections

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How does AI context orchestration for collections actually work when every consumer interaction happens across different channels?

In this episode, Adam Parks is joined by Anshul Shrivastava of Vodex.ai to unpack why most omnichannel strategies fall apart without shared context.

Anshul explains how their DROS platform (Debt Resolution Operating System) brings voice, SMS, email, and chat into a single, context-aware operating model. The conversation explores reducing friction in consumer collections interactions, improving collector efficiency, and balancing automation and compliance in collections.

This episode is especially relevant for agencies and leaders evaluating next-gen collections technology that must perform reliably in production.

Podcast Website:
https://receivablespodcast.com/videos/ai-context-orchestration-collections-shrivastava

Guest Website:
https://www.vodex.ai/

Guest LinkedIn:
https://www.linkedin.com/in/anshul-shrivastava/

ai context orchestration for collections,
unified communication systems for receivables,
ai driven collections operating model,
cross channel consumer communication strategy,
collections compliance technology

#aicontextorchestration #anshulshrivastava #collectionstechnology

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