How can EMS evolve beyond a traditional 911 response model to address the root causes of patient crises? In this episode of Registry Insider, Bill Seifarth speaks with Nate Metz, CEO of Phoenix Paramedic Solutions, about overcoming “tradition bias” and redefining value in healthcare. Metz shares how his organization expanded into occupational and behavioral health, reducing 911 overuse by 38% and lowering annual care costs to $998 per patient. The conversation also explores how this mission shift can reduce burnout by empowering Clinicians to support long-term patient outcomes.

What happens when the traditional boundaries of rural healthcare and paramedicine begin to blur for the benefit of the patient? In this 75th episode of Registry Insider, Bill Seifarth sits down with Shannon Chambers, the Senior Director of Provider Solutions at the South Carolina Office of Rural Health, to explore the vital intersection of rural health and EMS. They discuss how innovative partnerships and pilot projects are paving the way for the community Clinician to thrive through telehealth and home visits. Shannon also shares her insights on the journey toward securing national recognition and sustainable funding for community paramedics. This conversation offers a unique look at how collaborative efforts are bridging gaps in care and provides a roadmap for agencies looking to evolve through new resources.

This installment of Registry Insider features a conversation between Bill Seifarth and Samantha Hilker, Vice President of Programs and Services at the American Ambulance Association, regarding the critical role of leadership development within the profession. Samantha shares the history and vision behind the EMSNext Program, an initiative designed to empower emerging leaders and ensure the future of the industry is in capable hands. They also explore the vital distinction between specialized leadership tracks and broader mentorship opportunities available to the EMS community. This discussion offers a unique look at how these programs address workforce needs and provide Clinicians with the support necessary to take the next step in their professional journeys.