Reviews and Ratings or maybe both? - Episode 37

As someone who wheels through towns, museums, cafés and festivals, I have learned that the little details often make the biggest difference. A smooth ramp, a low counter, a staff member who greets you with a genuine smile and these are the moments that turn a visit from merely tolerable to truly welcoming.

Yet when we look at most booking sites we are met with rows of stars, a tidy numeric shorthand that promises to tell us everything we need to know. In my experience, those stars are useful for a quick glance, but they rarely reveal whether a venue has thought about the full range of needs that a wheelchair user, a person with a visual impairment or a parent with a stroller might have.