S2 Ep8: "I’m Sorry You Felt That Way" is a Trash Apology

Repair is where leadership gets exposed.

Not when things are smooth. Not when the meeting goes well. After you interrupt someone. After you dismiss a concern. After you get it wrong.

Most leaders don’t struggle with saying “I’m sorry.” They struggle with what happens next. The explanation comes quickly. The intent gets clarified. The wording sounds mature. But the impact remains untouched.

When you center your intent, you shift the conversation away from the harm and toward protecting your image. And if you’re focused on intent, you’re not focused on impact.

Real repair requires naming what you did and how it landed, without disclaimers. It’s uncomfortable because it forces you to sit with your part. But that’s where credibility is built. Not through perfection. Through ownership.

If you lead people, this one matters. Repair isn’t dramatic. It’s specific. And it shapes the culture more than any policy ever will.