Amy Nofziger has spent 24 years running AARP's Fraud Watch Network Helpline — and the one thing she wants every victim to know is this: you are not alone, and this is not your fault.

In this episode, Erin and Amy dig into why shame keeps victims silent, why the loneliness epidemic is a scammer's best weapon, why brilliant people fall hardest, and why if your gut felt off — that was your body trying to protect you. If you've been scammed, love someone who has, or just want to understand why these crimes are so devastatingly effective, this episode is for you.

What if the person on your screen isn't real? Author and cybersecurity expert Perry Carpenter joins Erin West to break down how deepfakes, AI-generated voice cloning, and synthetic media have become the scammer's most powerful weapons — and why your own desire to believe is their greatest asset.

Perry is the author of Faik: A Practical Guide to Living in a World of Deepfakes, Disinformation, and AI-Generated Deception, and he doesn't pull punches. In this episode, he live-demos deepfake face-swapping technology that costs $60 and installs like any app, explains why deepfake detection software is always one step behind, and reveals how scam operations run Telegram channels where criminals share tips, troubleshoot their tech, and celebrate their "sales goals."

Erin and Perry also dig into the psychology that makes victims so vulnerable — and what regular people can do right now to stay grounded in a world where reality is increasingly malleable.

You'll learn:

• How cheaply and easily deepfake face and voice tech is available to scammers today
• Why confirmation bias is more dangerous than the technology itself
• The difference between AI, deepfakes, and synthetic media — and why it matters
• What to tell your family members about verifying what they see online
• Why scam compounds operate like legitimate businesses — complete with Telegram support channels

Perry and Erin will both be speaking at SXSW 2026 — catch them live in Austin.

Learn more about Operation Shamrock: operationshamrock.org

Stolen is hosted by Erin West, former Santa Clara County prosecutor and founder of Operation Shamrock.

When Ken Westbrook's elderly mother was targeted by a phantom hacker scam, he did what any former CIA analyst would do — he investigated. What he found shocked him: hundreds of billions of dollars draining from American pockets each year, flowing directly to transnational organized crime, and no one in the federal government in charge of stopping it.

In this episode of Stolen, Erin West sits down with Ken Westbrook, founder of Stop Scams Alliance, to talk solutions. Ken lays out a concrete three-step plan to turn the tide: a White House coordinator for fraud modeled after drug policy reform, a national data fusion center inspired by NCMEC, and stronger authentication standards for financial ads online. They also dig into the most comprehensive scam survey ever conducted — a Gallup study that will finally give policymakers the data they need to act.

America is losing this fight because we're not organized. Ken Westbrook has a plan to change that.

What do synthetic identities, bust-out credit card fraud, and pig butchering scams have in common? More than you'd think. In this episode of Stolen, Erin sits down with Steve Lenderman — a 26-year fraud prevention veteran who's worked across credit cards, PayPal, FinTech, and payroll — for a masterclass on how financial fraud really works, and why so many institutions are still failing victims.

Steve breaks down synthetic identity fraud (what it is, how it started, and why "digital ghosts" are now being used to launder scam proceeds), explains the mechanics of bust-out fraud in plain English, and connects the dots between old-school financial crime and today's cryptocurrency scams. He also gets into what banks could be doing right now — from device fingerprinting to behavioral analytics — to detect and protect customers before a pig butchering scam spirals out of control.

Plus: the fraud triangle, why KYC is not a fraud control, and why having great data scientists on your team means nothing if they don't understand what a scam actually looks like.

Erin West returns to Cambodia to investigate whether the world’s largest pig butchering scam operations are truly shutting down—or simply regrouping. From Phnom Penh to Sihanoukville, she walks inside abandoned scam compounds, examines the crackdown tied to Chen Zhi and Prince Group, and exposes the human trafficking driving global crypto fraud. Are these compounds finished—or just paused? This episode reveals what American victims are really up against.

Erin West and Scamnetic CEO Al Pascual discuss the growing issue of scams and the development of innovative technology solutions to combat them. They explore the importance of technology in monitoring communications, verifying identities, and providing evidence to help individuals recognize scams.

Their conversation also highlights how AI and deepfake technology is making scams more effective and the need for a comprehensive approach to scam prevention that involves education, technology, and community support.

Episode 38: #whatifwecould actually slow the global scam epidemic?

In this episode of Stolen, Erin West speaks with former bank executive and fraud leader Donna Turner about the hard truths behind scam prevention — including why banks can’t solve this alone, how outdated rules are protecting criminals, and what regulators, fintech, telecom, and social platforms need to do next.

This is a candid conversation about incentives, liability, human behavior, and why small, imperfect steps today beat perfect solutions that never arrive.