The Client Perspective: What Makes a Great Nail Appointment?

In this episode of Nails & Yap, I’m joined by Lizzie (one of my clients and also a fellow podcaster over at Tiny Talks) for a chat about nail appointments from the client perspective.

Lizzie is actually my first guest who isn’t in the beauty industry, so we thought it would be interesting to talk about what clients really think about their appointments and get an unfiltered, honest perspective.

We get into:

• What makes a nail appointment feel comfortable and enjoyable

• The atmosphere clients love

• The relationship between nail tech and client

• Things that can make or break the experience

• A few honest client bug bears 👀

It was such a good conversation and definitely one I think nail techs will find interesting - so I hope it's really valuable for you & your business!

Show Notes

Find Lizzie's podcast Instagram here - she chats to small, local businesses and shares daily clips from real people as well as an insight into her own life - managing the sunday scaries, as well as her bridal journey as she's recently engaged.

Follow Nails & Yap on Instagram here and on TikTok here