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Loyalty Wired

Loyalty Wired

By: Loyalty Wired
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Loyalty industry podcasts tailored for marketing professionals. Stay ahead with the latest news and best practices from around the globe, designed to empower, inform and inspire.All rights reserved Economics
Episodes
  • Newscast 28 - Status Wars and Loyalty Tech Consolidation

    Newscast 28 - Status Wars and Loyalty Tech Consolidation
    Mar 23 2026
    Loyalty is shifting… but not in just one place. In this episode, Rob Burgess (Head for Points), Ben Lipsey (Air France-KLM) and Phil Gunter (Loyalty Status Co) explore what British Airways’ move to spend-based status means — and why competitors are already moving to take advantage. At the same time, Jan Pieter Lips (Capillary) and Tom Shapira (Wellesley Hills Financial) unpack Capillary’s acquisition of SessionM, and what it reveals about scale, valuation and the future of loyalty technology. If you run a loyalty programme, this episode matters. Sponsored by Loyalty Status Co.
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    33 mins
  • Podcast 87 – Retail Media, Loyalty & the Future of Commerce Media

    Podcast 87 – Retail Media, Loyalty & the Future of Commerce Media
    Feb 23 2026
    Retail media is booming… But here is the real question for loyalty leaders: are you sitting on the most valuable media asset in your business? In this episode, Matt Hanlon from Boots, Paul Stafford from Very and Rosie Houston from SMG explore how loyalty data powers modern retail media — and why the next competitive edge is not ad inventory, it is customer insight. We discuss trust, first-party data, measurement, and what happens when loyalty moves from cost centre to growth engine. If you run a loyalty programme, this episode matters.
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    35 mins
  • Newscast 27 - Measuring What Matters

    Newscast 27 - Measuring What Matters
    Feb 10 2026
    In our latest Newscast we round up the latest in global loyalty before diving into the metrics that matter . Featuring Caroline Papadatos on KPI lifecycle, Kashkick on scaling to 12M+ members, Max Kenkel (ITA Group) on measuring what moves behaviour, and Phil Hawkins myth-busting loyalty’s favourite metric.
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    32 mins
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