Adam Cronk joins The Modern Facilities Management Podcast to share his journey from the U.S. Air Force into leadership roles across fitness and hospitality facilities. He dives into how military structure shaped his leadership style—and the challenges of adapting to corporate environments.

The conversation explores a major shift in how facilities teams are viewed: from siloed “fix-it” departments to strategic operators that directly impact business outcomes. Adam breaks down why facilities, cleanliness, and people form the core triangle of customer retention—and why maintenance teams must be embedded in operations, not hidden behind the scenes.

He also shares practical insights on:

• Hiring for culture over technical skill

• Building trust through a strong “say-do” ratio

• Elevating facilities leaders by stepping into cross-functional roles

• Learning leadership lessons from both great—and terrible—examples

This episode is a must-listen for facilities leaders looking to drive impact, build stronger teams, and secure a seat at the table.

In this episode, Griffin Hamilton sits down with Ben Moller, VP at Modelve, to discuss how facilities teams can move from reactive asset replacement to long-term, data-driven capital planning.

They explore leadership buy-in, scenario planning, and how using existing CMMS data can help organizations make smarter asset investment decisions, even with limited budgets.

Key Takeaways
• Leadership buy-in is essential for long-term asset strategy
• Start with the data you have and improve iteratively
• Scenario planning creates better, more transparent decisions
• Strong asset plans support grants, bonds, and future funding

If you're interested in learning more about Modelve, check out their website and contact Ben here.

In this episode, Griffin Hamilton speaks with William Gordon, Regional Business Coach at 1-800-WaterDamage, who brings over 40 years of experience in property restoration.

The conversation focuses on how facilities teams can better prepare for emergencies, respond effectively when disaster strikes, and recover faster, whether the incident affects a single building or an entire region.

Key Takeaways:

• Preparation matters more than the plan itself. You can’t predict every scenario, but thinking ahead and documenting response steps dramatically reduces damage and confusion.
• Document critical information and make it accessible. Water shutoffs, emergency contacts, and vendor info should be easy to find and available to every shift, not just one person.
• Have a trusted restoration partner before you need one. Restoration vendors deal with these situations daily and bring experience, resources, and vendor relationships you don’t want to scramble for mid-crisis.
• Speed and clear communication reduce impact. Calling for help early, designating a single point of contact, and coordinating updates across stakeholders prevents chaos and delays.
• Regional disasters require a different mindset. In hurricanes, fires, or earthquakes, infrastructure and supply shortages change priorities, preexisting relationships help your building get back online faster.

This episode is a practical guide for facilities leaders looking to minimize risk, protect occupants, and recover quickly when emergencies inevitably occur.