Why Patient Follow-Up Is Your Practice's Biggest Growth Lever

Most practices underestimate the power of follow-up. In this episode, Zed and Paul sit down with James Benson, founder of QM2 Solutions and a former ENT practice administrator, to uncover why consistent patient re-engagement isn't just good service — it's a major growth driver.

James shares insights from 25 years in the ENT space, revealing how many practices unintentionally lose patients simply because they don't reach back out. If your practice is stuck chasing new patients while missing opportunities with the ones you've already helped, this episode will change how you think about follow-up — and the opportunity it represents.

QM2 Solutions: https://www.qm2solutions.com/

ASCENT: https://www.askascent.com/