Dealing with Difficult People

By: Roy Lilley

Narrated by: Timothy Andrés Pabon

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.

Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

©2002, 2013, 2016 by Roy Lilley. (P)2019 Brilliance Publishing, Inc., all rights reserved.

Loved it to the very last sentence

This book is definitely a "must listen to" if you're becoming a Manager, supervisor, etc. Is full with pretty much years of knowledge in some hours. I'll listen to it again.

I Would,ve Gladly Paid For This Book

One of the best, direct-to-the-point advises i have ever listened about managing difficult people. I needed this book as i manage a small staff of employees on my small business.

Good, but not earth shattering

This book provides pretty good insights regarding intra-workplace relationships. It won’t tell you anything you don’t know, but may provide a good outside looking in perspective.

Packed with practical and useful tips

This book is among those you must read and keep readily accessible for reference. Content reflects real world situations and provides practical tips on how to deal with a variety of situations you’ll encounter at work and in your personal life… well worth the time listening/reading this book.

keeps you wondering! loved it!

loved it! keeps you wondering!the epilog Sealed the ending for me. great bedtime listening. thank you!