Difficult Conversations

How to Discuss What Matters Most

By: Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher - introduction

Narrated by: Douglas Stone, Bruce Patton, Sheila Heen

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

Critic reviews

“Does this book deliver on its promise of an effective way through sticky situations, whether ‘with your babysitter or your biggest client’? It does.”
—The New York Times

“These talented communicators blend a daunting array of disciplines into highly readable and practical advice.”
—Booklist

“I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.”
—Tom Peters

“A user-friendly guide to mastering the talks we dread . . . a keeper.”
—Fast Company

“Emotional intelligence applied to life’s toughest moments.”
—Daniel Goleman, bestselling author of Working with Emotional Intelligence

“The only people who shouldn’t read Difficult Conversations are those who never work with people, anywhere.”
—Peter M. Senge, bestselling author of The Fifth Discipline

“How do you confront your ex-spouse who’s late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say ‘I’m sorry’? Start by picking up Difficult Conversations.”
—Citizen

“Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives.”
—Library Journal

“Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format.”
—Publishers Weekly

“The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read.”
—Harvard Negotiation Law Review

“Examples more clear-headed and advice more precise than we’ve seen before.”
—Dallas Morning News

“Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive.”
—Southern Communication Journal

Insightful

This book is full of insightful and advice on how to navigate challenging interactions. I recommend it to anyone wanting to deepen relationships.

Worth a credit

Do I think a lot of other resources have likely taken and repeated this info so you’ve heard it before? Yes. But there were still quite a few applicable and actionable points - even as someone who consistently seeks professional and personal development resources

Immediately Applicable

The content in this book is immediately applicable across multiple domains. The inclusion of multiple examples and role-played conversations was immensely helpful in understanding the dynamics being discussed.

Applicable to every day scenarios

Very thought provoking & a solid reference when life sends you curves balls. Includes references to email, text messaging & social media.
A truly invaluable text for learning to be a solid grounded human.

Fantastic principles for helping people learn how to work things out.

Definitely goes into a lot of detail which may be too much for anyone who wants a quick fix. But there is no quick fix to this issue so they did a good job of telling you how to become a learner to solve problems with others, then to try to “make” people understand you