Crucial Conversations (Third Edition)

Tools for Talking When Stakes Are High

By: Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory

Narrated by: Emily Gregory, Joseph Grenny

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You'll learn how to: respond when someone initiates a crucial conversation with you; identify and address the lag time between identifying a problem and discussing it; and communicate more effectively across digital mediums.

When stakes are high and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

©2022 VitalSmarts (P)2021 McGraw Hill-Ascent Audio

excellent

i have listened to this audiobook twice. very instructive and useful for job related and personal relationships.

Crucially crucial 😊

I’m only giving it 4/5 stars because I felt it repeated itself a lot. However, this is one of my favorites that I’ve read for my leadership institute reading assignments. A lot of modern and lovely advice on how to have crucial conversations with confidence and purpose. Highly recommend if you’re in a leadership position or just looking to strengthen your own conversation and communication skills to get the results you are wanting.

~xo,
Rach

Great information, Well presented

Very useful information that you can use in both your professional and personal life, highly recommend.

Great update

I listened to the original crucial conversations program on CD many years ago. This is a great update, and listening to it again reminds me that we all need to understand this material for both our personal and professional success. I need to listen again every couple of years too. A bargain.

good message for conversation

the authors help you re-frame your thoughts in ways that allow you to get your points heard and hopefully....the results you want.